IT HELPDESK | Up to 38K Pay | START ASAP!**
Acquire BPO
Metro Manila / NCR
10h ago
source : Monster

The business' Help Desk provides real-time 24x7 support to thousands of client desktops and devices around the United States and other countries.

The Help Desk Technician will report to the Help Desk Supervisor and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC and MAC-related issues with a goal of first contact resolution.

As Help Desk Technician Level 1, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

As Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.

You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.

RESPONSIBILITIES

Support Windows and MAC desktop and laptop computers

General access and connectivity issues

Desktop application issues

Basic administration of user accounts and groups

Take ownership of trouble tickets, working and tracking issues to resolution

Record detailed information into Service Desk ticketing system

Support for mobile devices such as iPhones, Blackberries, and Android phones

Occasionally act as a liaison between Partners / Clients and NOC team in India

QUALIFICATIONS

1 to 2 years of experience in a Service or Help Desk Desk / Support Center environment

Windows operating systems

Apple operating systems

Proficient in Active Directory

Knowledge of network basics

Email clients (Microsoft Outlook)

Knowledge of VPN basics

Excellent communication, written and verbal are vital

Excellent customer service skills are vital

College or Technical Institute degree in Information Technology or other related discipline required. May be substituted by 2 or more years of experience in a Help Desk / Call Center environment.

IT Certifications (Apple, Microsoft, CompTIA, ITIL, HDI etc.) preferred

Customer service, especially with inbound phone contact

Planning & organizing

Time management

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers :

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig CityÂ
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong CityÂ
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig CityÂ
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon CityÂ
  • We are open from Monday to Friday, 8am-4pm.

  • For faster processing, text : IT(space) FULL NAME (space) YES or NO (for BPO experience) (space) BEST TIME TO CALL (ex : I'
  • m available at 9am) send to 09065605043

    Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

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