Process Developer - Customer Service
Genpact
Muntinlupa City, Philippines
4d ago

Responsibilities

  • Support one of the Biggest Financial Banks in the World by providing outstanding Customer Service Experience to their existing Clients
  • Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution
  • Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance
  • Customer Service for American consumer credit card customers
  • Use of CRM tools & collecting / documenting detailed information
  • Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries
  • Qualifications

    Minimum Qualifications

  • At legal age by the time of application
  • High School / Senior High School graduates are accepted, College graduates are preferred
  • Ability to perform in a fast-paced and high volume service center
  • Ability to multi-task alongside compliance to the process
  • Shall pose no challenges in adhering to work schedules
  • Flexible to work in any schedule
  • Excellent data entry skills
  • Detail oriented
  • Preferred Qualifications

  • Able to demonstrate understanding while improving chance to create rapport with the customer
  • Has previous experience in meeting / driving Net Promote Score performance / expectations, preferably in a customer service business for Consumer Credit Cards
  • Displays excellent English oral and written communication skills - using accurate grammar with smooth flow
  • Displays excellent problem solving and decision-making skills
  • Proficient computer skills and attention to detail
  • Significant months of experience in the phone customer service field is desired
  • Negotiation and analytical skills
  • High level of integrity
  • Ability to multi-task
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