We are hiring- Application Support Engineer- Noida-24*7
RANDSTAD INDIA PVT LTD
Delhi / NCR
16h ago
source : Naukri

Job description

Our Exciting Opportunity :

Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization.

Role is to perform the surveillance activities and ensure that all the events on a network get raised to the relevant function within the stipulated time period for restoration / resolution!

  • We believe in trust we trust each other to do the right things!
  • We believe in taking decisions as close to the product and technical expertise as possible.
  • We believe in creativity trying new things and learning from our mistakes .
  • We believe in sharing our insights and helping one another to build an even better user plane.
  • We truly believe in happiness , we enjoy and feel passionate about what we do and value each other’s technical competence deeply.
  • You will :

  • Service Alarm Monitoring for Mobile Money nodes like Mobile Money Manager, Access Module, Partner Web Server, Customer Web Server Database server, Syslog, RDS, HSM Security.
  • Alarm Management for the assigned Network Services..
  • To do 1st level investigation of alarms & Fault / cause related to system / network problems.
  • Fair knowledge of Level 1 Fault Management for Mobile Money Platform processes like MMM, AM, PWS, CWS, BWS, Syslog, Database Server.
  • Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
  • Regular follow up on the events with relevant departments working on it as per the MSTOP process.
  • Work towards the IPM parameters assigned by the Line Manager.
  • To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization.
  • Alignment to the organizational guidelines & departmental processes & procedures.
  • To be successful in the role you must have :

  • Certifications : Linux Certification shall be an added advantage
  • Technical and / or functional skills : Basic Linux, shell scripting, JAVA, Tomcat, SSH / SCP / SFTP.
  • Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Network.
  • Good knowledge of Event Management, 1st Level Incident Management, Remote Site Access Control, 1st level legal request execution, 1st Level Assurance support activities, 1st level Customer Support experience.
  • Good technical exposure to alarm management in critical Mobile Money Platform nodes like Mobile Money Manager, Access Module, Partner Web Server, Customer Web Server Database server, Syslog, RDS, HSM Security.
  • Fair knowledge on Linux platform and scripting languages like Pearl & Shell scripting.
  • Key Qualification :

  • Qualifications : Degree within Telecommunication Engineering / Computer Science / Computer Engineering or equivalent
  • Industry experience : Telecom & I.T.
  • Years of experience : 3-5 years
  • RoleTechnical Support Engineer,Industry TypeTelecom / ISP,Functional AreaIT Software - Telecom Software,Employment TypeFull Time, PermanentRole CategoryAdmin / Maintenance / Security / DatawarehousingEducationUG : B.

    Tech / B.E. in Any SpecializationKey SkillsRedhat LinuxTomcatNetworkingFault ManagementWeb TechnologiesScripting LanguagesApplication SupportPWSRed Hat Enterprise LinuxPearlLinuxService QualityIncident Management

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