Our Exciting Opportunity :
Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization.
Role is to perform the surveillance activities and ensure that all the events on a network get raised to the relevant function within the stipulated time period for restoration / resolution!
We believe in trust we trust each other to do the right things!
We believe in taking decisions as close to the product and technical expertise as possible.
We believe in creativity trying new things and learning from our mistakes .
We believe in sharing our insights and helping one another to build an even better user plane.
We truly believe in happiness , we enjoy and feel passionate about what we do and value each other’s technical competence deeply.
You will :
Service Alarm Monitoring for Mobile Money nodes like Mobile Money Manager, Access Module, Partner Web Server, Customer Web Server Database server, Syslog, RDS, HSM Security.
Alarm Management for the assigned Network Services..
To do 1st level investigation of alarms & Fault / cause related to system / network problems.
Fair knowledge of Level 1 Fault Management for Mobile Money Platform processes like MMM, AM, PWS, CWS, BWS, Syslog, Database Server.
Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
Regular follow up on the events with relevant departments working on it as per the MSTOP process.
Work towards the IPM parameters assigned by the Line Manager.
To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization.
Alignment to the organizational guidelines & departmental processes & procedures.
To be successful in the role you must have :
Certifications : Linux Certification shall be an added advantage
Technical and / or functional skills : Basic Linux, shell scripting, JAVA, Tomcat, SSH / SCP / SFTP.
Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Network.
Good knowledge of Event Management, 1st Level Incident Management, Remote Site Access Control, 1st level legal request execution, 1st Level Assurance support activities, 1st level Customer Support experience.
Good technical exposure to alarm management in critical Mobile Money Platform nodes like Mobile Money Manager, Access Module, Partner Web Server, Customer Web Server Database server, Syslog, RDS, HSM Security.
Fair knowledge on Linux platform and scripting languages like Pearl & Shell scripting.
Key Qualification :
Qualifications : Degree within Telecommunication Engineering / Computer Science / Computer Engineering or equivalent
Industry experience : Telecom & I.T.
Years of experience : 3-5 years
RoleTechnical Support Engineer,Industry TypeTelecom / ISP,Functional AreaIT Software - Telecom Software,Employment TypeFull Time, PermanentRole CategoryAdmin / Maintenance / Security / DatawarehousingEducationUG : B.
Tech / B.E. in Any SpecializationKey SkillsRedhat LinuxTomcatNetworkingFault ManagementWeb TechnologiesScripting LanguagesApplication SupportPWSRed Hat Enterprise LinuxPearlLinuxService QualityIncident Management