Manager, SMB
Taguig, National Capital Region , Philippines
6d ago

Job Description

Are you a high-energy manager with a proven track record in sales and the ability to encourage early-career professionals?

If so, we are looking for you to lead our high volume, inside sales and expansion team!

The ideal candidate has proven experience in managing, building and encouraging a team to achieve weekly, monthly, and quarterly targets.

As Manager of Zendesk’s SMB sales team, you will be leading highly visible, strategic efforts for Zendesk - your motivating nature and high attention to detail will be critical.

SaaS sales experience is a plus!


Setting up the team to hit monthly and quarterly quotas

Supporting direct reports by participating and leading in prospect and customer meetings

Ongoing mentoring and development of the sales team, includes recruiting, on-boarding and training new Account Executives, team events and culture building

Conducting weekly forecast meetings and key deal reviews. Coaching direct reports on strategies to drive closure - both for new business prospects and customer expansion accounts

Use sales metrics to manage the team and individual AEs, tracking the results and succinctly reporting to senior management

Identifying ways to innovate our sales model, including product demonstrations, automation of manual tasks, and implementing with marketing & product teams

Evolve & refine the sales strategy, process and tactics to improve performance


Extensive experience in software sales both direct & indirect, with considerable experience in SaaS / Customer Support / Sales / CRM

Consistent overachievement as an individual contributor

Minimum 3 years of sales management experience

Passionate about training early career reps, and validated experience building a great working environment

Able to thrive in a startup environment - you move quickly, think strategically, and are superb at tactical execution

Proven ability to work cross-functionally with customer-facing and back-office teams

Excellent presentation, organisation, and listening skills

Fluency in English required. Business level in Bahasa, Korean or Mandarin will be a distinctive advantage

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers.

Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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