HUMAN RESOURCE SERVICE EXCELLENCE SPECIALIST
KMC Solutions
Taguig City, PH
5d ago

Functional Overview

The HR Service Excellence Specialist is mainly responsible for the support and successful delivery and management of human resources related issues accross People and Culture process.

Duties and Responsibilities

  • Ensure delivery of HR service excellence, ensuring KPI’s are met and deliver in line with the service level agreements.
  • Oversee 100% of the requests, incident and concern.
  • Maintain HR Operation process to provide support and acknowledge service request, incident and ticketing.
  • Creates daily SLA Reports and manage the team to prevent SLA violations.
  • Work with the P&C Leads to quality check the tickets and manage quality improvement process.
  • Provides system support and other HR-related enablement sessions to internal and external clients.
  • Manages the HR Ticketing system and ensuring that the team is meeting if not exceeding its SLA.
  • Collect & provide performance measures, develop reports, & analyze findings to identify areas for process improvement.
  • Drive continuous process improvement for the team.
  • Minimum Competencies

  • Proficient Oral and Written Communication skills
  • Strong attention to details and highly analytical
  • Flexibility
  • Interpersonal skills
  • Minimum Qualifications

  • Graduate of a bachelor’s degree in Psychology / Human Resource or any related course.
  • At least 6 months to 1 year of experience in related field is required for this position.
  • In-depth knowledge of HR principles, functions, methods and procedures.
  • With working knowledge on different facets of HR.
  • An analytical mind and problem-solving abilities.
  • Strong communication skills, both written and verbal.
  • Demonstrated abilities to multi-task, prioritize and meet timelines on deliverables.
  • Exposed in customer-oriented environment
  • Knowledge in handling HR Ticketing System
  • Proficient Microsoft Office skills.
  • Assist in development and implementation of Human Resource policies
  • Amenable to work fixed graveyard shift
  • KMC Careers

    If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

    We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events.

    We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

    KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling.

    We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

    Work with Us. Grow with Us.

    KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

    Our Culture

    At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment.

    We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

    We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

    Life within KMC : Work Hard Party Harder

    At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community.

    We believe mistakes are opportunities and that you should not present a solution without a problem.

    We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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