Front Office Supervisor
L' Fisher Hotel
Bacolod, Philippines
13d ago
source : Jobs Bulletin

Education : Graduate of a 4 year College course

Communication Skills : proficient in verbal and written English

  • Soft Skills : excellent customer service, leadership and management skills;
  • critical-thinking and reasoning abilities;
  • ability to meet deadlines and multitask;
  • need to have excellent interpersonal and organizational skills and

    administrative and communication skills

    Capable of leading and motivating a team

    Technical Skills : computer literate

    Experience : With at least 3 years of experience in supervisory position in Customer Service or in Tourism industry

    Personality : With pleasing personality and good moral character

    Job Duties :

  • Handle all future reservations ( in the absence of the reservations clerk), matching the needs of the guests with those of the hotel
  • Process all transmissions of reservations, changes and cancellations
  • Understand the hotel’s policy on guaranteed, no show and confirmed reservations.
  • Answer all phone call promptly and in courteous manner.
  • Secure all required information to ensure that the guest has a pleasant say
  • Be aware at all time of the room status and rates of all hotel promotional package rates.
  • Process rooming lists for travel agency, conventions, conference and indicate special request for billing instructions.
  • Prepare welcome letters and FO staff schedule of three (3) towers.
  • Prepare progress billing of group bookings.
  • Understand the hotel’s reservations cancellation procedure.
  • Follow the designated procedures in handling VIPs.
  • Must be aware on how to handle all types of reservations such as guaranteed reservations, non- guaranteed, confirmed, advance deposit, travel agents (prepaid) corporate, individual and etc.
  • Prepare memos such as request for payment, refund, incentives and etc.
  • Ensure that all VIP’s and concierge level guests are pre-registered.
  • Monitor daily inventory and determine room availability.
  • Answer all incoming emails and letters that required by the clients.
  • Preventing common reservations problems and complaints
  • Train, cross train and retrain (when necessary) all front desk personnel.
  • Relieve post of desk clerk and cashier in their absence.
  • Be knowledgeable about all subordinate employees whenever necessary
  • Keep overtime hours to a minimum
  • Supervise workload during shifts.
  • Must be able to update hotel guest history.
  • Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled quickly, efficiently and courteously
  • Work with in the hotel budget (Monitor expenses), Practice aggressive selling techniques. Maintain continues control of the room rack to ensure maximum revenue
  • Ensure that all desk areas are neat and clean and that endorsement logbook is accurate.
  • Ensures that all keys are balance or complete and the end of the shift
  • Prepare daily, monthly and yearly reports required by the management
  • Act as officer in charge of the department in the absence of the F.O Manager
  • Assist F.O. Manager in conduction monthly meetings
  • To achieve F.O goals of profitability, efficiency and guest satisfaction
  • Apply
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