We are Mercury Z, a US based leading solutions company in the telecommunications industry. We are always on the look-out for talented individuals to join our team.
In order to provide extraordinary solutions to our customers, we need to work with extraordinary people to create and deliver them, people like you.
We are looking for a Director of Operations to lead our pioneering telecommunications teams in support of our US client.
You will be responsible for site management and performance of all employees. Job duties and responsibilities include but are not limited to :
Plan, build, and manage a world class network operations center
Lead managers across teams to ensure their success
Oversee and ensure the integrity of all internal operations
Prepare work plans, and adhere to approved work plans
Participate in policy and procedure development
Interpret, administer, and manage programs according to policies and procedures
Clearly communicate company objectives, priorities, policies and procedures
Ensure business is coordinated and well managed
Drive performance across all departments to meet and exceed SLAs and KPIs
Evaluate performance and provide feedback
Engage with vendors, clients, and internal stakeholders
4 year degree in management or equivalent experience plus five to seven years of experience in telecom management
Proven success as an Operations Manager or Director in telecommunications
Knowledge of telecom operations, technology, and equipment
Strong English skills, both written and verbal
Excellent time and project management skills