Japanese Speaker - Customer Service
VALUE Virtual Assistants
San Antonio Village, ph
2d ago

Job Description

Qualification Required

  • Bachelor's degree of either Marketing / Commerce, Communication or related field
  • With 1 year or more work experience on the same field
  • Proficient in Japanese and English Language (Oral, Reading and Written)
  • JLPT Passer (N3 / N2 / N1) is a plus
  • With a typing speed of 60wpm
  • Knowledge of MS Word, Excel, Outlook, Google Docs, PowerPoint
  • Ability to work seamlessly with remote teams
  • Willing to work in different time-zone
  • Has strong organizational, creative and critical thinking skills to meet multiple deadlines with speed and accuracy
  • A team player that is able to responsibly work independently and collaboratively with others.
  • Highly motivated and hardworking professional who is willing to learn.
  • Must be able to communicate problems and solutions effectively
  • Job Description

    Note : These are just some examples of what you might be doing at your future job. VALUE will match you with a best employer and your definite responsibilities will depend on your employer match.

  • Explain products and services through video call tool
  • Responding to customer’s inquiries via video call, email and live chat in relation to products and services
  • Interpret from Japanese to English, English to Japanese
  • Gather customer information, analyze the concern and assist the customer
  • Resolve customer issues / complaints
  • Report problems related to customers, operations, tools and systems
  • Identify opportunities for process improvements
  • Other responsibilities depend on the needs of the employer
  • Requirements

    As you will be working from home, please be advised that we will require you to prepare a Dedicated Workspace and certain Technical Requirement for your own to meet the quality standard.

  • PC or laptop with installed Windows 10
  • Stable internet connection of at least 5Mbps and a backup of a pocket wi-fi or Mobile Data
  • Headset with active noise cancellation microphone
  • Webcam with at least 5 megapixel
  • A dedicated secluded working space away from noise and any distractions
  • Requirements

    As you will be working from home, please be advised that we will require you to prepare a Dedicated Workspace and certain Technical Requirement for your own to meet the quality standard.

    PC or laptop with installed Windows 10 Stable internet connection of at least 5Mbps and a backup of a pocket wi-fi or Mobile Data Headset with active noise cancellation microphone Webcam with at least 5 megapixel A dedicated secluded working space away from noise and any distractions

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