What will you contribute? This role helps to resolve the customer issues on Digital Engagement hub (Online and Digital customer on-boarding).
This role reports to CS Support director and it is located in Bangalore. Responsibilities & Deliverables : Possesses a basic understanding of overall functionalities and capabilities of the product, as well as its technical / functional (role-dependent) aspects.
Uses it to validate that a product is working in accordance with specifications and documentations, and to assist the team investigating the issues raised by the Finastra clients Possesses a basic working knowledge of industry practices, 3rd party product, and trouble-shooting skills Good overall knowledge in at least one of the product’s major modules Issue Investigation Independently Investigates cases of low / medium complexity and keeps the frontline updated on the progress of the investigations Get the needed information from the clients to reproduces issues, searches for potential workarounds Applies a methodical approach to problem-solving by systematically analyzing and explaining all possible outcomes.
Analyzing and Solving problems DC Support Engineers need to have a good skill in programming as well. Team work and cooperation is important in almost all type of cases that needs to be handled within Support.
Problem solving abilities are necessary in order to do well in this position. Understanding the product at code level and ability to locate problems Good understanding of the client specific implementations Ability to prepare solution plans and evaluate them in cooperation with Team Lead Implementing- and validating the planned and agreed fixes in the source code Planning & Development The role holder is a team player he needs to raise questions to his / her mentors, but knows how to work alone on specific issues Plans and tracks his objectives carefully.
Is able to switch from one task to another and adapts quickly to new priorities. Benefits from internal product training and proactively seeks opportunities to learn Required Experience : Good academic or practical knowledge in a technical, scientific or business discipline acquired as part of university education 0-2 years of experience in Android development Minimum intermediate level English language skills Knowledge of standard enterprise software solutions (databases, application servers, etc) Experience in developing networking and multi-threaded applications on the Android and iOS platform Experience in writing the user interface in XML Experience in using design patterns on the Android platform iOS App Experience in performance optimization of mobile applications Hands-on experience with mobile platform usability and common solutions Good understanding of object oriented programming and software design Ability to see the big picture , open-minded, solution-driven personality Team-oriented thinking Qualifications & certification Successful completion of a Bachelors / Masters Degree in Computer Science