Mid-market SOPs Analyst
Manila, Philippines, PHL
5d ago

What if you could change the way the world communicates?

What if you could share that story with the world?

What if you had the freedom of a startup and the resources of a global enterprise?

You’d break new ground. Raise the bar for performance. And do career-defining work.

That’s exactly the kind of environment we’re building together at RingCentral.

The RingCentral Sales team does more than close deals. We build, grow and nurture relationships from small businesses to global enterprises.

We’ve become the #1 global cloud-based communications provider because we’re not just selling we’re changing the nature of communications.

That’s why RingCentral is the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $18 billion, 30%+ annual growth, and a $1 billion annual revenue run-rate!

RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career.

We’re not just changing the nature of communication and teamwork. We’re winning, together.

As part of the RingCentral Sales Operations team, you will help plan, coordinate, implement and lead all aspects of the ways we share RingCentral’s message with the world.

You’ll use data, technology, and creativity to target, communicate, measure, and adjust with precision and share the story of a new, reimagined age of business communication with the audiences who want to hear it most.

The Analyst will be responsible for working across multiple departments to support business process redesign initiatives and optimize operations within the Sales organization.

This analyst will start primarily on creating structured management reports and dashboards to supervise daily sales operations and assess periodical performance.

With enough understanding of the business operations, the analyst will collaborate with leaders across different departments to improve existing reports and dashboards, provide data-driven analytics, build new management tools, identify improvement opportunities and recommend decisions on key operational concerns.

This role requires strong database manipulation and analytical skills, project management skills, and the ability to cooperate with cross-functional teams.

Projects are likely to focus on improving operational efficiency and maximizing sales opportunities.

In addition, the role will :

  • Identify improvement opportunities and develop creative solutions that optimize sales operations
  • Provide analytics support for management to gain insight and drive business planning based on data and statistical methods
  • Work closely with sales directors to improve analytical tools
  • Develop periodical performance monitoring dashboards, reports, and metrics
  • Drive project achievements from concept through project closure
  • Actively drive project status reporting, issue identification, and risk management
  • Assess and detail key steps : problem statement, process flows, gap analysis, solution recommendations
  • Work collaboratively with cross-functional teams establish relationships, prioritize tasks, achieve milestones
  • Facilitate meetings and project work across multiple locations including global offices
  • Must-Have :

  • At least 1 year of experience in business process design, or similar work experience
  • Data Analytics; can drive end-to-end projects
  • Proficiency with Microsoft Word, Excel, and PowerPoint
  • Proficiency with Salesforce, Tableau, or Alteryx considered a plus
  • Ability to work on large databases and synthesize them into useful reports and dashboards
  • Qualifications :

  • Excellent oral and written communication skills including listening and presentation skills
  • Ability to inspire change and influence individuals at all levels of the organization
  • Ability to capture, interpret and apply critical thinking to data to help advise decisions
  • Strong analytical, organization, problem-solving, and follow-through skills
  • Ability to think and influence both at the strategic and execution level
  • Ability to optimally prioritize multiple tasks, projects, and deadlines simultaneously
  • Experience documenting processes using project management methodologies
  • Ability to work in a self-directed manner
  • Proactive in raising observations from data and providing action items
  • Willing to do night shifts
  • Benefits and Amenities :

  • Comprehensive HMO Package (medical, dental)
  • Personal Time Off Leaves
  • Quarterly Performance Incentive
  • Discounted Gold's Gym Membership
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