Transaction Processing Senior Analyst
Accenture
Ilocos, Philippines
17d ago

Job description

  • Interpret day-to-day business objectives and prepare / execute operational practices / work programs. Ensure proper execution of processes by team
  • Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately
  • May perform data entry or other client related tasks in various systems, as required
  • May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling.
  • Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours

  • Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner
  • May perform and / or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency
  • Prepare and analyze complex reports / information and formulate conclusions
  • Ensure that all of the client responsibilities occur in accordance with the statement of work and service level agreement with client(s)
  • Act as subject matter expert for team members, peers and / or clients as assigned
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