Technical Support II, IT Operations
Concentrix
Quezon City
3d ago

Essential Functions / Core Responsibilities :

Coordinate as smart hands with different portfolio and engineering workgroups Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes Perform hardware and software upgrades to peripheral equipment Attend to break / fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system Perform site maintenance and safety checks of assigned equipment Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering Perform backup for the onsite servers and technologies Provide on-call technical support via pager as required Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner.

Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required.

Career Level Description :

  • 1 - 3 Years of Experience
  • Associate's / Bachelor’s Degree Preferred
  • Candidate Profile :

    Technical Skills as it relates to multi-user operating system, hardware and software tools, including installation, configuration, and maintenance Microsoft Certification, Net Plus Must be able to lift 50lbs Effective communication skills, both written and verbal Proficient in Microsoft Office Ability to multi-task and meet timelines on deliverables Detail-oriented

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