ROLE DESCRIPTION

POSITION TITLE : Global Leadership Development Trainer (GLD Senior Trainer)

REPORTS TO : Global Leadership Development Manager

POSITION SUMMARY

The GLD Senior Trainer position holds primary responsibility for global facilitation and effective implementation of TeleTech Leadership Institute (TLI) and Talent Development (TDP) curricula and initiatives.

In addition to corporate initiatives, the GLD Senior Trainer will partner with their manager to coordinate, facilitate & support any Operational Leadership Development initiatives as requested by site or program leadership.

This position is also required to support operational development by providing implementation support to GLD initiatives through conducting triad sessions, providing feedback on effective action plans and other activities as prioritized by GLD leadership.

The GLD Senior Trainer serves as a liaison between the GLD team and their respective sites by attending site-based meetings and communicating to GLD management any relevant site issues and / or concerns.

The GLD Senior Trainer is responsible to on-board other Senior Trainers into the TeleTech Leadership Institute curriculums.

The GLD Senior Trainer is also a consultant, responsible for making needs analysis on leadership development, for their designated site and programs.

As this position is the primary facilitator of leadership development curricula, the GLD Senior Trainer is responsible for gathering and providing feedback to support the development and refinement of GLD and site-based leadership development programs.

The Senior Trainer must actively contribute ideas in the planning, execution, and continuous improvement of activities / courses / policies / processes.

DUTIES & RESPONSIBILITIES

of time spent

Task / Accountability (Monthly)

Facilitation :

Operational Engagement :

Reporting / Administrative :

Daily

Weekly

Monthly

Quarterly

Annual

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

But don’t take our word for it check out some our women in leadership and diversity awards on TTECjobs.