Operations Manager
Acquire BPO
Pasig City
5d ago

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

DUTIES AND RESPONSIBILITIES

  • The Operations Manager's primary responsibility is to oversee the day-to-day Operational and Administrative functions of his / her assigned cluster within the Customer Care service delivery cluster.
  • Tasks will include resource management, performance management, unit development, effective communications and reports to ensure operational excellence and efficiency.

    MINIMUM REQUIREMENTS

  • Minimum of 5 years’ experience in a contact center environment and 1 year experience in a managerial capacity handling an Omni Channel account.
  • Experience as a Manager is a definite plus

  • Ability to lead teams and successfully collaborate with other departments
  • Excellent planning, analytical and organization skills
  • Good presentation and negotiation skills
  • Highly proficient with Microsoft Office
  • Extremely customer-focused
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form