Operations Manager
Acquire BPO
Pasig City
5d ago

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!


  • The Operations Manager's primary responsibility is to oversee the day-to-day Operational and Administrative functions of his / her assigned cluster within the Customer Care service delivery cluster.
  • Tasks will include resource management, performance management, unit development, effective communications and reports to ensure operational excellence and efficiency.


  • Minimum of 5 years’ experience in a contact center environment and 1 year experience in a managerial capacity handling an Omni Channel account.
  • Experience as a Manager is a definite plus

  • Ability to lead teams and successfully collaborate with other departments
  • Excellent planning, analytical and organization skills
  • Good presentation and negotiation skills
  • Highly proficient with Microsoft Office
  • Extremely customer-focused
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