We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
DUTIES AND RESPONSIBILITIES
The Operations Manager's primary responsibility is to oversee the day-to-day Operational and Administrative functions of his / her assigned cluster within the Customer Care service delivery cluster.
Tasks will include resource management, performance management, unit development, effective communications and reports to ensure operational excellence and efficiency.
Minimum of 5 years’ experience in a contact center environment and 1 year experience in a managerial capacity handling an Omni Channel account.
Experience as a Manager is a definite plus
Ability to lead teams and successfully collaborate with other departments
Excellent planning, analytical and organization skills
Good presentation and negotiation skills
Highly proficient with Microsoft Office