BA Manager
Manulife
Quezon City
3d ago

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place.

We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Job Description Manage a team and responsible for overseeing, managing and coordinating multiple business initiatives to identify, document, analyze and provide solutions related to complex processing, service and / or technical improvement opportunities.

Business initiatives include implementations of new technologies and new product development. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role.

We reserve the right to change duties or assign additional duties at any time with or without notice. People Leader Role : Yes Essential Responsibilities : Individual Responsibilities :

  • Work with senior management to define and manage the scope, strategy, and requirements of business initiatives with specific emphasis on creating integrated strategic solutions that reflect the viewpoint of the customer
  • Manage a team supporting business initiatives and implementations of new technologies and new product development
  • Facilitate development of creative solutions involving workflow procedures and / or new technologies
  • Provide effective communication with business unit management as well as business partners across the division
  • Develop journey maps to help illustrate current operations from the customer point of view and to identify areas of improvement
  • Propose, develop, and execute customer-facing research and feedback loops
  • Advocate for the customer internally
  • Educate internal associates about how to incorporate the voice of the customer into their projects and processes
  • Represent and advocate for business unit in major division or corporate initiatives ensuring business unit needs are appropriately addressed
  • Stay current on customer, market and industry trends affecting the business area and the Company Shared Responsibilities :
  • Works with business partners to continually search for ways to incorporate the voice of the customer and customer feedback into the systems, processes, and products that we offer
  • Coordinates project management for tactical and strategic initiatives
  • Assists with reporting on monthly metrics and project status
  • Responsible for directing activities of other team members depending on project initiatives Job Requirements :
  • University degree or equivalent business experience
  • 5+ years progressive business analysis and / or project management experience supporting significant business initiatives
  • Prior experience gathering, and interpreting customer feedback
  • Strong facilitation skills and ability to build team consensus
  • Able to translate issues and problems into effective business solutions
  • Ability to handle multiple demands and competing priorities of multiple large initiatives
  • Strong communications skills, able to articulate business cases clearly and effectively when presenting information
  • Extensive experience working within agile framework
  • Demonstrates exceptional judgment and flexibility in a dynamic environment
  • Proficient knowledge and understanding of system design, process design, analysis, and productivity improvement methodologies
  • Comprehensive knowledge of financial industry including product development, distribution, customer and administration services and regulatory structure Decision Authorities :
  • Full resource management responsibility
  • Decision making for hiring, terminating, training / developing and compensation changes for the team
  • Customer feedback approaches
  • Business decisions outside of process and procedure.
  • Signoff on base level approval processes.
  • Determining project staffing needs
  • Coordinating vendor feedback
  • Define business outcome of deliverables
  • Managing project scope Working Conditions :
  • MANULIFE IS AN EQUAL OPPORTUNITY EMPLOYER - AA / F / M / D / V Every career at Manulife / John Hancock provides the opportunity to learn new skills and move your career forward.
  • Ready to make an impact somewhere? What are you waiting for? Apply today. About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better.

    We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions.

    Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021.

    Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.

    com. One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans.

    Additional information about John Hancock may be found at johnhancock.com. Manulife is an Equal Opportunity Employer At Manulife / John Hancock, we embrace our diversity.

    We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

    We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

    It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

    All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies.

    To request a reasonable accommodation in the application process, contact recruitment manulife.com.

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