Mandarin Associate
Bosch Group
Bonifacio Global City, Taguig City, Metro Manila,, Philippines
6d ago
Job Description

  • Take responsibility: Receive and professionally respond to user inquiries and requests via telephone, email, and case tracking system with speed, accuracy and proficiency (mobility services)
  • Reliable implementation: Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference
  • Conscientious coordination: Keep customer updated of case status and resolution times

Qualifications

  • Personality: stress resistance in emergency situations, team player, pleasant disposition and strong customer service attitude, pro-active, positive “can do” attitude, intercultural competence
  • Knowledge and experience: 1-2 years’ experience in customer service
  • Working practice: strong attention to details, quality-conscious and results-driven
  • Languages: Business English & Mandarin
  • Education: Bachelor’s degree in any field
  • Schedule:  Shifting schedule, amenable to working weekends and holidays


Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted.

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