We are K8 Applied Innovation, a premier provider of technology, marketing, HR / Recruiting, administrative, and custom IT support on a worldwide scale.
Our expert team consults for leading companies on a global scale to help support integral business objectives leading to unprecedented success.
We are looking for a client advocate. You will be responsible for developing customer relationships that promote retention and loyalty.
You will work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Liaise between customers, business executives, and technical subject matter experts to ensure consistent communications and quality service delivery
Advocate client service requirements by using an â€œoutside inâ€ perspective
Develop and create an environment of exceptional customer service by utilizing industry best practices
Ensure absolute quality standards of technical & business service
Create, maintain and provide metrics to monitor and measure client service levels
Participate in internal & customer-facing conference calls, demonstrations, and presentations
Create policies and procedures that optimize the customer experience
Gather feedback from customers, study other customer success programs and analyze customer data to identify the best practices
Understand the company's products / services
Help customers plan and understand the best ways to utilize their products / services based on the customer's business needs or business plans
Implementing Service Improvement Plans
Coordinating cross-team engagements
Track project against budgets and ensure successful delivery
Tracking of executive deliverables for high profile clients
Be a critical thinker and apply systematic fixes where / when needed
Proficient in Microsoft Office Suite, specifically Excel and PowerPoint
Experience with Jira, Sugar a plus
Knowledge of customer service practices
Knowledge of technologies such as, IT networking, call centers and other internet technologies
Experience with Customer Relationship Management software such as, Sugar, Salesforce.
Bachelor's degree in computer science or a related field