RR Position Title : Systems Engineer (Cloud)
RF Role Purpose : The role holder is self-sufficient when resolving routine problems or enquiries across several products, product sets and systems or technologies for multiple customers.
The role holder is competent when working under pressure and has adegree of autonomy when dealing with unexpected problems, more complex escalations and helping to maintain the availability of the IT services delivered to end users.
The role holder also delivers low to medium complexity work packages as part of customer implementation projects.
RF Key Accountabilities
Technical Capability. Works within a team with some supervision supporting end users with technical queries relating to several products / systems (e.
g. Microsoft products, operating systems, networks, applications, PCS).
Documents actions taken to resolve enquiries.
Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.
Monitors performance through statistical reporting and analysis.
RF Key Performance Indicators
Systems installation / decommissioning (HSIN) Level 3
Years of Experience : 3 - 5 Years
Additional Role Information
Able to plan, generate, install, or repair a system or major sub-system (e.g. Client / server system installation, infrastructure support applicant), and lead to improved client understanding and self-sufficiency
Able to deliver 'support services to customers or Fujitsu groups (e.g. education planning, first and second-level product / service support, network planning and management)
Exposure to Microsoft Technologies, primarily Microsoft Windows Server, and Microsoft Exchange. Strong experience in Cloud server deployment and management.
Good working knowledge and understanding of AD, WINS, DHCP, DNS
Good working knowledge of Windows clustering and load balancing (WLBS)
Good working knowledge of networking and TCP / IP
Broad level of knowledge of Enterprise applications including IIS, Web filters, SQL, ISA, Mail filters, Proxy Servers
Management & Monitoring tools e.g. CA TNG
Citrix administration skills an advantage
Azure and AWS Skills and certification
Knowledge and Practical Experience / s in :
Server migration to cloud ( Planning and operational support)
Active Directory, Azure AD
Windows Server 2008 / 2016 / 2019
Azure Log Analytics
WSUS (Patch management)
VmWare Health Analyzer
vRealize Automation, vRO, Vrops, Vrealize Log Insight
Nutanix : Metro Availability, Prism Central
Updated Salary Range PHP
32,000 - 42,000