Sea Logistics Operational Care Manager
Kuehne Nagel
Manila, National Capital Region, Philippines
4d ago

The Sea Logistics Operational Care Manager will focus on constantly developing Sea Logistics business through enhancing operational capability + delivery of increased profitability, balancing between cost-efficiency + high-quality processing.

You will also be involved in business development via carrier procurement + management.

Your Role

The Sea Logistics Operational Care Manager is responsible for the delivery of operational excellence through your Operational Care (OCC) team by providing leadership + direction, while continuously optimizing production costs.

Your Responsibilities

The Sea Logistics Operational Care Manager is responsible for the delivery of operational excellence through your Operational Care (OCC) team by providing leadership + direction, while continuously optimizing production costs.

  • To ensure operational excellence through high quality shipment management + export / import services.
  • To support collaboration between Customer Care locations (CCL), Sales as well as Systems + Processes to deliver a great customer experience, supporting the development of new + existing customer targets.
  • To ensure supplier relationships are created + pro-actively managed ensuring delivery to service level agreements (SLA) + Global Partnership Rules (GPR).
  • To drive sea logistics procurement + carrier relation management developing pricing strategies by liaising on pricing + RFQ preparation, maintaining + strengthen such relationships on the most senior levels.
  • To actively manage interfaces and the exchange of information + knowledge across the organization.
  • To contribute as process owner to continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
  • To optimize proceedings to ensure the development of Sea Logistics operational KPIs.
  • To ensure the timely + accurate management of invoicing, payables and FSL management.
  • To undertake the responsibilities of the National / Cluster Dangerous Goods Coordinator.
  • Your Skills and Experiences

  • Minimum of 10 years experience in the Freight Forwarding business; with the majority of experience in Sea Logistics.
  • Previous experience in a management or leadership role is a must.
  • Graduate of Bachelors degree of any related course.
  • Must have experience managing a profit or cost center, preparation of sound financial budgets and execution of business plans.
  • Operational and market expertise on the main sea trade lanes (TPEB, TAWB) as well as solid product knowledge on LCL and Reefer Logistics.
  • With advanced computer skills, including full proficiency with Microsoft Office required.
  • Exceptional organizational, analytical, strategic skills, demonstrates high level of business acumen and decision making skills.
  • With ability to build good relationship with internal customers and vendors.
  • Very strong communication and leadership skills.
  • Good Reasons to Join

    Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader.

    These attributes have placed us at the forefront of our industry and positioned us to continue increasing the scope of our customer solutions and services.

    Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment.

    We offer performance-driven remuneration and total rewards and benefits.

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