Officer (C11) - Operational Risk Intermediate Analyst (Hybrid) - ROHQ - Finance & Risk Shared Services
City of Taguig, Philippines,Philippines
4d ago

ROHQ - FRSS - Operational Risk Intermediate Analyst (Officer / C11)

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests.

As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company.

Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful.

We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management.

We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans.

Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Citi Shared Services (CSS) is a vital partner to the Corporate Finance and Human Resources organizations. We ensure financial and human resources operations and processes throughout the entire employment life cycle are carried out through the performance of world-class, scalable operations.

We also deliver excellence in mission-critical, global products and local services for 84 countries. Furthermore, we manage the governance of the Citi Solutions Center Network, which serves 98,000 employees, supporting Citi’s businesses and operational units.

Our diverse profile of products and services touches every Citi employee.

Our strategic priorities, which include enhancing our safety and soundness standards, elevating both leadership and manager capabilities, as well as designing innovative solutions to eliminate pain points, enable us to continually raise the bar.

We are implementing cutting-edge digital tools, exploring dynamic reporting capabilities and self-service platforms, and adopting forward compatible behaviors, all while modeling a customer-centric mindset.

90% of the CSS family calls one of our strategic hubs (Budapest, Costa Rica, Manila, Mumbai, and Tampa) home. Each hub offers a unique energy and a myriad of development and engagement opportunities, but the common attribute that cuts across them all is a strong sense of community.

We are long-standing champions of diversity, which is consistently reflected in our decisions and actions. Our employees value meritocracy, demonstrate passion for growth and development, and model dignity and respect for all.

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins.

We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all.

Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride.

If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

ROHQ - FRSS - Operational Risk Intermediate Analyst (Officer / C11)

This role sits in Manila Center Finance and Risk Shared Services reporting to the Manila FRSS Risk and Control Audit Support Lead.

The Operational Risk Intermediate Analyst (Officer / C11) is responsible for minimizing the operational risk losses of CSS and its customers through the use of effective Risk Management procedures and controls.

As FRSS Risk and Control Officer, you will be highly involved with external audit management for both Group and Local Statutory audits of Asia Pacific (APAC) countries.

This role is critical in ensuring that all audit deliverables are properly coordinated, monitored, and submitted within the timelines agreed with our external auditors.

Responsibilities :

  • Coordinates and reviews external audit requests. Ensures that audit requests are clear, complete, and liaises timely to respective Process Teams.
  • Provides support to Process Teams for all external audit concerns.
  • Provides audit status reporting to In-scope Process Teams.
  • Facilitates audit discussions and help on the timely resolution of audit concerns.
  • Submits audit deliverables to external auditors within the agreed timeline and in compliance with the requirements.
  • Review existing audit coverage and suggest ways on how to improve / standardize audit approach for all in-scope processes and countries.
  • Participates in other Risk and Control tasks such as Internal Audit Process Support and Governance, Risk and Compliance (GRC).
  • Qualifications :

  • At least 4-6 years previous work experience in Compliance, Audit, or Risk Management
  • Preferably Certified Public Accountant (CPA)
  • Strong Audit Background
  • Effective time management, and excellent organizational skills
  • An understanding of Operational Risk, and Risk & Control Self-Assessment.
  • Experience working in cross-cultural global team
  • Critical Competencies :

  • Action-oriented and organized
  • Logical, analytical & rationale
  • Good problem-solving skills
  • Client-focused for exemplary customer service
  • Strong team player, willing to learn and share experience with other team members
  • Excellent English written & verbal communication skills
  • Strong technical knowledge in the field of audit
  • Able to handle high volume of work
  • Able to adapt to changing situations
  • About Citi

    Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions.

    Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

    Additional information may be found at Twitter : Citi YouTube : / citi Blog : http : / / blog. Facebook : / citi LinkedIn : / company / citi

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