To ensure and maintain high level of customer service by taking ownership of customer enquiries and handling of orders from receipt to the closure of sales.
Management of MRO and project orders from order review to post sales issues with close interaction with factory, sales office and Emerson representatives.
Responsibilities Order Management and Customer Service
Checks for Completeness of Commercial Requirements and ensures that order details (dates, details) in Oracle System matches customer’s requirements as indicated in customer documents
Provides Shipment Confirmation to Customers and ensures that orders are in ready condition and in correct status before each order status
Generates Shipment List and acquires proforma invoice, packing instructions and shipping release from customers to release orders for shipment
Analyses, qualifies, and completes Change Order Requests
Verifies New Customer accounts and works with Customer Vendor Data Hub team for creation of accounts in the business systems.
and applies for commercial bonds for the order if needed
Notifies Customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met
Proactively and promptly updates the customer of any delays in deliveries whether a revised delivery date is available or not
Ensures that the dates own by order management team are updated and reflective of current order status
Facilitates emergency / kick-off meetings with other functional groups and expedites immediately when there are any potential order delays
Coordinates with other teams / support to complete the request of customers and communicates effectively with Singapore factory on customer’s delivery date pull in requests
Generates and analyses backlog orders and participates in order backlog review meetings to provide feedback on risks to meet the period’s shipment commitments
Continuous Improvement and Innovation
Participates in the execution of Functional Unit Strategic Initiatives / Programs to improve Key Performance Indicators and support the objectives of the organization.
Education : Bachelor's Degree in Business or similar courses
Job Related Experience : At least 3 years related experience in order management or similar support / functions
Specific Knowledge : Intermediate to Advanced MS Office Application MS Outlook and Excel
Business systems and tools (e.g. Oracle, JDE, SharePoint, etc.)
Familiarity with Automation Solutions or similar products and services
Excellent English verbal and written communicate skills
General understanding of the quote-to-cash processes
Required Competencies :
High sense of urgency to achieve goals, results driven, communicates assertively and with tact, willing to learn, Works well under pressure, customer focused, team player