Operations Analyst
Manulife
Lapu Lapu City, PH
3d ago

Job Description

Job specific accountabilities :

  • Supports applications and systems by meeting or exceeding standards and service levels while minimizing operational risk
  • Engages appropriate partners (internal or external) to resolve operational issues; plan parallel work streams when possible
  • Aligns operational processes to enable effective delivery of technical assistance
  • Performs some or all of the following tasks : data management, data loads, runs scans, validation scripts, schedule production releases
  • Enables monitoring, testing, and sign off activities in software development
  • Deploys infrastructure requirements for all production environments
  • Participates in disaster recovery planning
  • Knowledge & skills :

  • Clear communication with technical and non-technical professionals
  • Readiness and confidence in installing, configuring, upgrading business applications / systems in coordination with appropriate stakeholders
  • Collaborative attitude, willingness to work with team members
  • Constantly learns from both success and failure
  • Good organizational and problem solving abilities that enable you to manage through creative abrasion
  • Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
  • Minimum experience :

  • Background in Business Analysis
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