Service Delivery Manager
Capgemini
Quezon City, Philippines
6d ago
source : ictjob.ph

The successful applicant will report to the Manila Center Head and the responsibilities are :

  • Defining and evolving delivery governance standards and best practices as well as monitoring their application and practice.
  • Primary interface to client management regarding IT development service delivery for the Manila site.
  • Escalation point for delivery governance issues.
  • Work directly with our clients to ensure successful delivery of our services (on time, to spec, within budget)
  • Applicants will need to be able to demonstrate :

  • The ability to influence others at all levels, particularly at very senior level.
  • The ability to assimilate information quickly and accurately be able to see the bigger picture as well as the ability to anticipate and act upon potentially unrealistic project goals and deliverables.
  • Client-facing experience as well as staff to senior management
  • Strong leaderships skills
  • Strong communication skills, both written and verbal
  • The ability to defuse potentially heated situations
  • Strong people management skills - e.g. experience in managing multiple teams, large projects and / or support functions
  • Mandatory :

  • Candidate must possess at least a Bachelor's / College Degree, Engineering (Computer / Telecommunication), Computer Science / Information Technology or equivalent.
  • Required skill(s) : Project Management, Software Application Design, Client Relations Management, People Management,
  • At least 10 year(s) of working experience in delivery governance standards
  • Must have experience in managing multiple teams, large projects and / or support functions
  • At least 10 year(s) of working IT experience as a manager is required for this position
  • Preferred :

  • PMP Certification is a plus
  • Testing, Java / Salesforce.com project implementations experience are a plus
  • Familiar with various audits (SSAE16, ISMS, CMMI, ISO)
  • Mandatory

  • Global IT workforce / delivery experience
  • Project Management
  • People Management / Career Mapping
  • Resource Management
  • Client / Account Management
  • Preferred

    Pre-sales / Bidding experience is a plus

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