Workforce Analyst
Diversify
Taguig, Metro Manila, PH
2m ago

Summary

Reporting Analysts develop systems and standards for business reports. The role is an expert in data

management and software engineering and is able to effectively coordinate the needs of multiple

departments. Duties include creating database reports based on the needs of end users by performing data

extraction, standard and ad-hoc reports, and analysis; designs, develops, and implements customized tables,

queries and reports; gathers information about reporting needs, objectives, functions, features, and

input / output requirements; manipulates data to create enhancements to existing reports; incorporates end

user requests and requirements to develop an enterprise reporting solution.

Responsibilities

  • Establish, prepare, and build all reporting requirements ensuring key elements related to forecasting,planning, scheduling, measure & control reporting are accurately reflected
  • Support the Management Team to keep unit costs within budget by providing ad-hoc and analysis reporting regularly that aids business development
  • Examines and evaluates purpose and content of business reports to develop new, or improve existing format, use, and control : Reviews reports to determine basic characteristics, such as origin and reportflow, format, frequency, distribution and purpose or function of report
  • Confers with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements
  • Evaluates findings, using knowledge of workflow, operating practices, records retention schedules,and office equipment layout
  • Recommends establishment of new or modified reporting methods and procedures to improve repor tcontent and completeness of information
  • May prepare and issue instructions concerning generation, completion, and distribution of reports according to new or revised practices, procedures, or policies of reports management.
  • Qualifications

  • Bachelor’s Degree in Computer Science / Information Technology or equivalent
  • At least 3 years of related work experience in the BPO Industry
  • Reporting & Analysis skills including an understanding of database management and Business Intelligence
  • With strong knowledge of MS Excel and Visual Basic
  • SQL (database) skills is highly desirable
  • Must have demonstrated ability to analyse multiple data sources for insights and operational triggers
  • Has a deep understanding of operational metrics and performance monitoring
  • Strong relationship management skills and the ability to collaborate with internal and external
  • stakeholders
  • Capacity to work in a busy, commercial, competitive environment
  • Ability to meet objectives and targets
  • Excellent interpersonal, analytical, and evaluative skills
  • Why Diversify?

    Since 2012, Diversify has created a culture where its people come first. With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila.

    You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.

    Position Overview

    Dress Code Smart Casual Working Hours 7am - 4pm Spoken Language Filipino & English Benefits Medical, Dental, Misc Allowance Company Size 1,000-1,500 Employees Average Processing Time 2 weeks

    Experience Diversify : Your Future Simplified

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