Makati City, Greater Metro Manila
12d ago

Job Summary Work outage tickets for production-affecting issues alongside other Teleperformance IT teams

Staff the team's phone queue for inbound Help Monitor the team's email inbox and Service Desk queue at regular intervals and provide prompt responses

Communicate regarding technical and procedural outages between company employees and clients at all levels, using ticketing, email, instant messaging, phone and in-person media

Performs other related duties and assignments as required and as assigned by Supervisor, Lead, or Manager

Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Duties / Responsibilities Ensure all Teleperformance policies and procedures are adhered to, including but not limited to : Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately

Identify opportunities for efficiency and development in both the team and individuals

Qualifications : College degree, technical training, IT, and / or Service Desk experience preferred

Proficient with Microsoft Office tools

Should have both an interest in the IT industry and technical aptitude

Must have excellent verbal and written English skills

Must have excellent customer service skills

Must have the ability to multi-task and prioritize

Must be able to perform duties with minimal supervision

Must seldom require assistance and instructions

Must produce a high quantity of quality work with very few errors and mistakes

Must demonstrate reliability, initiative, and creativity

Must possess mature and sound judgment

Must demonstrate excellent teamwork and cooperation, including willingness to accept schedule changes due to changing business requirements

Must have a track record of timeliness and regular attendance

For internal candidates, cannot currently be under any disciplinary action or action plan.

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