Technical Voice Account
Neksjob Philippines
Mandaluyong, PH
6d ago
source : Bossjob

Provide high-quality customer service to the customer, and ensure a smooth flow of inquiries and complaints via email or chat.

  • Ensure all responses to customers and clients are given with sincerity and compassion.
  • Ensure that all customer inquiries are rightfully attended to on a timely basis
  • Resolve queries of the customer by encoding the standard replies through e-mail within the assigned turnaround time.
  • Senior / High school Graduate more than 1 yr BPO experience handling international accounts.
  • College graduate / Preferably completed 2 years of college education with at least 6 months of BPO experience
  • Has a trouble shooting experience
  • With technical background
  • Has a good customer service orientation
  • Effective with oral and written communication skills
  • With sufficient computer navigational skills
  • Willing to work in shifting schedules, weekends, and holidays.
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