Technical Support Representative | Clark | Enjoy 25K Sign On BONUS!
Sutherland Global Services Philippines, Inc
6d ago
source : Monster

Job Description :

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals.

With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a Technical Support Associate , you will deliver customer service to our customers and clients.

You are also expected to :

Provide first class customer service through phone and e-mail

Utilize provided tools and resources to resolve customer issues and walk-through

Ensure proper documentation is entered in the client tool pertaining to customer problems, requests, and actions done

Meet pre-determined targets

Represent the client in a professional manner

Adhere to clients defined processes & procedures and company policies

Ensure highest quality is maintained to meet and / or exceed client specifications

Meet or exceed minimum requirements for productivity, availability, and quality requirements

Its easy to get this global career!

You must only have : Finished at least 2 years in college (or High School Graduate + work experience)

Excellent English written and verbal communication skills

Good knowledge of computers

The ability to take the initiative to continuously enhance product, quality and technical skills

The ability to support customer concerns via phone or email

The ability to deal with frequent changes, challenging customers; with extreme focus on service and sales

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