Customer Experience Support
TPG Telecom
Pasig, PH
6d ago
source : Bossjob
  • Competitive salary package including allowances + healthcare + incentives and a Sign On Bonus
  • Temporary work from home during Community Quarantine for successful applicants with a stable internet connection >
  • 10 Mbps speed.

    The Customer Experience Support primary function is to own issues and queries end to end, provide a single point of contact, and proactively assist customers to avoid or reduce problem occurrence.

    High level responsibilities include :

  • Provide first level contact via call and / or email.
  • Provide high-quality technical support and assist customers with regards to their order, account and billing inquiries
  • Ensure all activity and relevant information is accurately recorded, including updating tickets with notes in all instances
  • Provide timely updates to the customer regarding the status of their queries and / or issues
  • Lodge support tickets and assign to responsible support groups
  • Follow agreed operational processes & procedures
  • Engage internal and external parties to drive issues through to resolution
  • Properly escalate unresolved queries to the next level of support
  • Job Qualifications :

  • Candidate must possess a Bachelor’s / College Degree in IT / Computer related course. Fresh Graduates are welcome to apply!
  • Experience gained from Telecommunication OR Information Technology industry supporting networking services & products is an advantage
  • Must know concept of network (LAN, WAN) and VoIP (CISCO knowledge is preferred but not a necessity)
  • Active interest in learning and maintaining technical skills & knowledge
  • Strong verbal and written English communication skills
  • Good interpersonal skills and able to work within the team
  • How we work

    As a combined business we have several amazing brands across fixed and mobile, these are the principals we are using to help us create something even better together.

    What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment.

    Working at TPG means taking on new and exciting challenges that help you grow and develop your career.

    Interested? Send your resume today, we are excited to hear from you!

    TPG Philippines is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19.

    Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

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