Technical Analyst 1-Support (NS Connector) - Q4 FY22
Oracle
MANILA, METRO MANILA, Philippines
3d ago
  • Provide phone and online support to NetSuite Customers. The types of Customer we encounter ranges from the non-technical resources to actual in-house or third-party developers.
  • Performs highly complex troubleshooting and analysis to resolve Customer reported concerns.
  • Gather details regarding Customer processes to be able to determine how we can best Support and give path to resolution.
  • Create and Maintain Knowledge Articles involving the NetSuite Connector product.
  • Participate in company initiatives promoting the growth of Product Knowledge. This will include participation with mandated internal trainings specific to the NetSuite Connector Product area and general operations.
  • Work with other Departments such as Advance Customer Support, Professional Services, Quality and Assurance, Product Management and Development, to ensure fast turnaround.
  • This is bound by processes but all of which aims to give quality service.

  • Adapt to the fast-paced nature of the NetSuite Cloud Based Software.
  • Technical Skills

  • Knowledgeable about eCommerce Storefronts such as Shopify, WooCommerce, BigCommerce and Amazon is a plus.
  • Knowledgeable about Point of Sales systems and Third-Party Logistics (3PLs).
  • Basic knowledge of ERP and Accounting concepts.
  • Basic Technical Knowledge about JavaScript, Web Services, SOAP, XML and REST
  • About Us

    Diversity and Inclusion : An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in.

    Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

    In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

    Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability.

    The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more.

    We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

    At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities.

    We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles.

    to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work.

    It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Disclaimer : Oracle is an Equal Employment Opportunity Employer

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
  • Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

  • Which includes being a United States Affirmative Action Employer
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