Technical Analyst 1-Support (NS Connector) - Q4 FY22
3d ago
  • Provide phone and online support to NetSuite Customers. The types of Customer we encounter ranges from the non-technical resources to actual in-house or third-party developers.
  • Performs highly complex troubleshooting and analysis to resolve Customer reported concerns.
  • Gather details regarding Customer processes to be able to determine how we can best Support and give path to resolution.
  • Create and Maintain Knowledge Articles involving the NetSuite Connector product.
  • Participate in company initiatives promoting the growth of Product Knowledge. This will include participation with mandated internal trainings specific to the NetSuite Connector Product area and general operations.
  • Work with other Departments such as Advance Customer Support, Professional Services, Quality and Assurance, Product Management and Development, to ensure fast turnaround.
  • This is bound by processes but all of which aims to give quality service.

  • Adapt to the fast-paced nature of the NetSuite Cloud Based Software.
  • Technical Skills

  • Knowledgeable about eCommerce Storefronts such as Shopify, WooCommerce, BigCommerce and Amazon is a plus.
  • Knowledgeable about Point of Sales systems and Third-Party Logistics (3PLs).
  • Basic knowledge of ERP and Accounting concepts.
  • Basic Technical Knowledge about JavaScript, Web Services, SOAP, XML and REST
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