CBNA GCG Telesales Analyst
Citigroup Inc
Manila, Philippines
3d ago
  • ales
  • Generates sales revenue at designated location or assigned geographical coverage area
  • Proactively approaches customers to interest them in Citi’s products (credit cards, personal loans, and other consumer banking products etc.)
  • Establishes customers’ real needs, understands the customer and their requirements
  • Provides advice and product information to customers as appropriate, outlining features and benefits
  • Identifies cross-selling opportunities to sell other products
  • Achieves or exceeds agreed sales targets
  • Customer Service
  • Helps customers think through their whole banking relationship and understand how products fit together
  • Monitors customers’ orders from start to finish, delivering on promise
  • Takes responsibility for resolving issues with orders or product sales
  • Knowledge
  • Keeps up to date with products their features, benefits and costs
  • Administration
  • Completes all paperwork / forms and updates all systems accurately and in a timely manner
  • Qualifications :

  • 0 to 3 years of experience in sales
  • Excellent communication skills
  • Excellent negotiation and selling skills / ability, especially to mass market customers
  • Primary Location

    APAC-PHL-National Capital-Manila


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