Japanese / English Customer Support Agent

5CA

Lapu-Lapu, PH

4d ago

Let’s start by saying this : forget everything you know about Customer Support. At 5CA we like to do everything a little bit differently.

A little bit geekier. A little bit more our own way. Can you help us provide our clients with the best customer support they have ever seen?

In this position, your main objective is to help customers who have used our clients’ services, and who now need help with the delivery of goods that were purchased online.

You do this by mostly answering phone calls, emails and providing chat support.

Before you even start, we will make sure that you get a complete, and detailed training, to get you started on your way. After that, you’ll have your Operations Manager to help you do your job well, and your Team Lead will be there to make sure you are comfortable and happy in your job.

Job requirements :

You speak near native Japanese and English at an advanced level.

You are available to work full-time and in a fixed schedule.

You are deeply interested in technology and consumer electronics.

You are always open to working with new technologies and products.

You are a fast learner, you take initiative and are awesome at troubleshooting.

Experience in a Customer Service environment or an international business setting is a plus!

You have a dedicated quiet work space, located within your own residence.

You are not currently living in the Netherlands.

PC requirements

An internet speed minimum of 4 Mb / s download and 1,5 Mb / s upload internationally.

A minimum of 6 GB RAM memory

Your computer should run at least a 64-bit version of Windows 8 or newer, or a recently released version of macOS

An i5 2.8 ghz Dual-Core processor or better / similar, max. 3 years old.

A (smart)phone suitable for two-factor authentication that runs at least :

Android 4.4 or newer

Apple iOS 10.0 or newer

We offer :

A position at a fast-growing company with ambitious A-level clients.

A casual, international environment where you’ll work with people from over 40 different nationalities.

Flexibility; working remotely means being able to work from anywhere in the world.

No time wasted commuting between home and work.

Top-notch tools, training, and colleagues.

About us

5CA a remote-first CX company working with passionate agents from all around the world. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages.

We work with people from all cultures and backgrounds, and champion diversity and inclusion in all that we do.

As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and / or Instagram.

For further details, please refer to our privacy policy .

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