Company Profile : This Company is a multinational & global healthcare & pharmaceutical company that gives high-quality services all over the Philippines.
The company delivers competitive benefits for employees and competitive services to their consumers
Position : Mandarin Senior HR Specialist
Industry : Pharmaceutical Company
Location : Alabang, Muntinlupa City (Temporary WFH)
Schedule : Dayshift, Weekends off
Salary : P 90,000 gross
Work Setup : Temporary Work from Home; Equipment provided
REQUIREMENTS :
Good Mandarin, business-level English proficiency
Broad knowledge of different HR Systems and Enabling Technologies within Shared Service Organization
Minimum of 2 years experience in different HR functions
Experience in HR IT platforms
Experience in the contact center is an advantage
RESPONSIBILITIES :
Processes incoming queries (either via call or e-mail) from HR professionals and employees and clarifies open questions related to HR services.
Analyzes process- and system errors and solves and / or forwards those issues or any other query according to the activity split
Acts as the first point of contact for the target community for designated HR services within the region.
Efficiently manages and prioritizes tasks to ensure Service Level Agreements.
Works according to all relevant SOPs, detailed work instructions, concepts, and ways of working.
Performs end-user training for HR systems enhancements
Recruitment Process :
Initial Interview
Language Assessment
Final Interview
REQUIREMENTS :
Good Mandarin, business-level English proficiency
Broad knowledge of different HR Systems and Enabling Technologies within Shared Service Organization
Minimum of 2 years experience in different HR functions
Experience in HR IT platforms
Experience in the contact center is an advantage 
