ABOUT THE ROLE
With this role of Senior Analyst, IT Operations Enterprise Computing, you will support the cloud infrastructure as an infrastructure system engineer administering servers and cloud platforms, not limited to Microsoft products.
Technology expert in Microsoft platforms and servers, SQL, Linux, VMware, HyperV, Network.
Be a key member of the follow-the-sun support team ensuring service operation excellence around the globe for the Enterprise Computing managed services, infrastructure and platforms, be accountable for the APAC time zone and scope.
You will be securing service operation excellence by executing both preventive and corrective maintenances for security patches and upgrades works.
You will engage with product owners and or vendors, solution managers, IT architects, to understand complex architecture and business requirements in order to successfully deploy and deliver, plan and execute any migration workload or support and secure any associated IT infrastucture on Microsoft Azure (ARM).
Ensure proper unit testing, prepare environments for onboarding on the new platform, properly manage user acceptance testing (UAT) and cutover plans.
You will write technical documentation that will be leveraged for support by the Enterprise Computing team.You will be responsible for enhancement of technical debt based on the current and future-state roadmap and provide ongoing input for improvement opportunities and cost saving.
You will act as regional supervisor and ensure IT footprint optimization and consolidation as well as cost reduction everywhere possible.
In dealing with end-users on support, excellent communication skills, customer mindset are a must.
In this role you can expect after-hour meetings and or maintenance tasks (as needed).
KEY ACCOUNTABILITIES AND RESPONSIBILITIES
Deliver service operations excellence wihtin IT infrastructure services and cloud platforms.
Ensure daily security compliance active directory, antivirus, backups, OS patching consistency across the landscapes.
Ensure proper monitoring and alerting is set across the IT infrastructure, react properly to alerting by implementing the necessary relevant actions.
Support and perform incident management and problem management, meet the defined SLAs, troubleshoot incidents and debug problems based on the ITIL standards V3.
Responsible for managing issue escalations to other technical teams or vendors to ensure incidents are addressed in a timely and effective manner.
Document technical debt and work-arounds and communicate them with the rest of the Enterprise Computing team.
Drive service and infrastructure support cost reduction through innovation and improved ways of working.
Plan and execute the critical security upadtes and OS patches installation on a monthly basis.
Weekly review of EC service operations and projects.
Monhtly review of capacity planning, ensure service availability while driving cost optimization.
Ensure proper vendor governance to achieve the service operations excellence SLA for both unmanaged and managed cloud platforms.
Bi-yearly review AD security compliance.
Manage and execute migrations autonomously for any local / global applications to
Microsoft Azure following global guidance and processes.
Consolidate application servers and SQL databases on clusterized type of architecture (SQL-MI).
Ensure that developments, migrations are delivered on time as agreed with the business and project teams.
Understand infrastructure complexity with the obejective to develop service resiliency & rationalization across geographies (AP, EU, AM).
Write technical documents and guidebooks to accurately represent application / infrastructure design and workflow, service owners and technical contacts.
Lead or participate, as required, in developing and delivering documentations and or training materials on platform details, processes and systems to share with the rest of the Enterprise Computing team.
Follow industry and vendor best practices to ensure a high quality user experience, performance, security, and extensibility.
Work with external partners if as needed.
Skills and Experience
To be successful in this role you will have / be :
Bachelor's Degree (IT or technical-related degree preferred)
At least 2 years of successfully administrating and deploying workload as an IT system engineer on Microsoft ARM (knowledge of other cloud platforms such as IBM Cloud or AWS is a plus).
At least 5 years experience in enterprise-level IT infrastructure services and cloud computing.
Expert skills in Microsoft ARM resources, services and governance.
At last 10 years of demonstrated experience with database administration and management (SQL) as well as any common operational systems available on the market, master network technologies.
Deep analytical skills, strong problem solving skills with a solutions-oriented approach to challenges and root cause analysis capabilities.
Commitment to excellence with a passion for driving transformation with the ability to drive change management and integration
Excellent verbal and written communication skills
Strong relationship management skills, including partnering and consulting
Ability to act independently and exercise independent judgment and discretion within generally defined global practices, guidance and policies to carry out regional responsibilities as part of the global Enterprise Computing team.
Ability to work in a fast-paced and dynamic environment while managing multiple projects and strict deadlines Good understanding of outsourcing and offshoring, building win / win strategies and contracts with suppliers
Experience / exposure to different markets dynamics / specificities / cultures
Knowledge of ITIL methodology
Ability to manage the matrix, top class collaboration skills (with business, IT, top to bottom and sideways)
Proficiency in English language skills
The following experiences are recommended :
Microsoft certifications such : Server Administrator and Azure Architect or equivalent
Deep analytical and strong problem solving experience
Ability to manage, mentor and coach multicultural resources across geographies
Willingness to learn and adopt new technology