Associate Relationship Manager (US Shift)
S&P Global
Pasig City, Philippines
5d ago

S&P Global Commodity Insights

The Role : As Associate Relationship Manager, you are responsible for proactive client outreach to ensure satisfaction, user training and secure renewals of assigned accounts.

Primarily, this position will be involved in identifying new opportunities through multi touch retention process to be passed to regional sales teams and providing assistance to Account Managers / Business Development Managers in maintaining a support level of customer excellence across assigned Platts clients base.

The Location : Silver City 2, Pasig City 1604, Manila, Philippines Temporary WFH Setup being implemented until further notice

The Team : You will be part of a pioneer Client Retention team in Manila, comprised of experienced client retention specialists and professionals, for one of the segments of S&P Global in the Philippines.

The Impact : Critical to the success of Platts client retention initiatives, this position will develop and maintain positive relationship with the assigned Platts accounts to understand business need, drive service adoption and provide feedback on account health and user best practices.

Responsibilities :

  • Proactive outreach to contacts clients and discuss current services, client needs, complimenting products, and required service follow-up.
  • Retention activities including 30, mid-point and renewal touch points documented in SFDC.

  • Managing incoming calls and e-mails for assigned accounts via Customer Care and Platts.com
  • Set-up and provide training as needed by Go to meeting, Avaya or Webex demonstrations or via phone consultations for current and new client staff.
  • Contacts all newly added contract users to introduce them to the products.
  • Discover and diagnose possible up-sell / cross-sell opportunities. Assists with product demos and meeting scheduling of the assigned accounts as collaborative opportunities arise
  • Work across Platts organization, one of the divisions of S&P Global, to resolve any client issues in a timely manner.
  • Document all client interactions in SFDC
  • Completes other assignments as required and / or assigned.
  • What We’re Looking For :

  • A successful candidate for this role must have excellent interpersonal, written and oral communication skills to effectively communicate and diagnose client needs during proactive outreach calls and product training sessions.
  • Ability to determine solutions for customers and get the big-picture view of the client from a client relations standpoint.
  • Effective time and task management skills that will help you efficiently.
  • Significant previous experience in a client-facing role and high proficiency in Microsoft Excel are preferred.
  • Strong background in Sales, Business Development and Client Relations are preferred.
  • Qualifications :

  • Bachelor’s degree on any field.
  • Excellent oral and written communication skills in English
  • Knowledge in Financial Services is preferred.
  • Strong organizational skills and ability to prioritize.
  • Integrity, honesty, positive attitude, strong attention to details, and a desire to learn independently are all essential.
  • Must be willing to work in Pasig City Temporary WFH Setup being implemented until further notice
  • US Shift (8pm-5am or 9pm-6am)
  • S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead.

    As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

    S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets.

    Equal Opportunity Employer

    S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

    Only electronic job submissions will be considered for employment.

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