Senior Learning Experience Manager
TaskUs
Meycauayan, Philippines
5d ago
  • It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion;
  • exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world that’s what it takes to get there.

    If that's something you want to be apart of, apply today!

    As a Senior Learning Experience Manager , you manage the initiation, development, and implementation of the TaskUs training department's site wide initiatives and drive campaign specific training department's site wide initiatives and drive campaign specific training programs for Team Leaders and Teammates.

    You will be the "Training Master" that works in tandem with Operations to create and maintain any necessary materials related to maximizing campaign task mastery and personal development.

  • You will pioneer all campaign specific training needs and programs in the organization. You will create and execute TL and TM development training which includes;
  • detailed curriculum, training, and evaluation. You will provide campaign specific training that is sufficiently technical but engaging.

  • You will act as the in house expert, maintain all relevant training materials and documents for all levels for trainees;
  • from new teammates to tenured team leaders. You will ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives.

    You will proactively explore the specific needs of every department and campaign to develop training materials as needed.

    You will propose and publish a year long training calendar with specific quarterly objectives. You will plan total Training policies, programs, new testing tools, methods and systems to ensure products and services meet quality standards.

    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

    TaskUs is an Equal Opportunity Employer

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