Service Desk Analyst
Dairy Farm Group
Pasig, PHL
2d ago

Responsibilities :

  • Receives and answers phone calls and emails, ensuring accurate logging of message / request, sending email responses with the relevant information.
  • Creates service request and assigns to teams, reminds and monitors progress and provides updates to requesters.
  • Provides first level diagnosis and assistance, e.g. unlock accounts and other minor to standard service requests (menu based).
  • Requirements :

  • Bachelor's Degree in Computer Sciece / Information Technology or equivalent.
  • Good interpersonal, verbal, written English communicaiton skills.
  • With basic to advanced hardware troubleshooting skills know-how.
  • Basic to advanced skills on MS Office 2007 / 2010 / 2013 preferred.
  • Equivalent technical work experience a plus.
  • With knowledge on Incident Management and Active Directory a definite advantage.
  • Ability to maintain highest level of confidentiality.
  • Ability to multi task and set priorities.
  • Ability to adapt to a fast-paced environment.
  • Willing to work on cyclical shifts (night shift, holidays, weekends).
  • Amenable to work in Ortigas, Pasig City.
  • Newly graduates who posses most of the qualifications mentioned above are welcome to apply.
  • Service Desk, Help Desk, Helpdesk, service desk analyst, technical support, entry level IT, Active Directory, Incident Management, retail, Dairy Farm Group, Dairy Farm Company, Ortigas, customer service

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