Position Summary :
Under limited direction, responsible for the configuration, maintenance and upgrade of the local area network (LAN) and / or wide area network (WAN) and core security infrastructure within a multi data center 24 / 7 operation.
Provides technical support to various departments and users with regards to the LAN / WAN and supporting security environment.
Serves as a liaison with vendors and other third party providers. Operates under minimal supervision, with wide latitude for independent judgment.
Serves as a team leader and mentor to junior level administrators.
Key responsibilities :
Responsible for the implementation, testing and training of new communication projects and initiatives.
Coordinates with Management and Technology Managers / Engineers to resolve incidents relating to Network or Security Infrastructure platforms.
To work on projects and incidents within the Network and Security sustainment team who manage the TTEC suite of devices.
Acts as a liaison with vendors and third-party providers.
Capable of managing complex technical issues and communicating status to Customers.
Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.
Ability to work days, evenings, and weekends as required; 24x7 support.
Exceptional documentation and communication skills.
Other duties as assigned by management
On call rotation participation required
Knowledge and implementation skills of Cisco’s Switching (6500, 4500, 3700, 3500, 2900), Routing (3800, 2800, 3900, ASR), Wireless (WAPs, WIPs, WLCs, Prime) and Security (5520, 5510, 5505, IDS) products.
Knowledge of Security Platforms and technologies to include Cisco ASA’s, Checkpoint, Palo Alto, Internet filtering (Cisco WSA’s), IDS / IPS, VPN
Knowledge and implementation skills of HP Switching (5800, 5500, 7500) products.
Knowledge of Voice Over IP; experience with Cisco and Avaya VOIP Products.
Knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization.
Knowledge of F5 BIG-IP with implementation experience in a large enterprise organization.
Site to Site VPN implementation and support experience
Experience with web-filtering / security appliances (Bluecoat and Cisco ASA both deployed)
Experience with security management solutions
Solid understanding of network topologies / design : routing, switching, and MPLS / VPLS
Knowledge in LANs / WAN technology, Internet technology, experience in routing and network protocols (especially TCP / IP)
Strong ability to produce technical documentation
Minimum 3 years of experience
Cisco certifications : CCNP, CCSP or equivalent knowledge
BA / BS in a computer related field, related certification, or equivalent experience
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way.
But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com. For more information about TTEC, visit ttecjobs.
com or search #ExperienceTTEC throughout social media to engage in the global conversation.
Notice to external Recruiters and Recruitment Agencies : TTEC does not accept unsolicited headhunter and agency resumes.
Headhunters and recruitment agencies may not submit resumes / CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC