WHY APPLY WITH US?
represent one of the top leading brands in PH
day shift & local account
fixed work schedule
great working environment with a tight-knit team
To provide leadership, coaching, support, and guidance to a team of Customer Service Associates in exceeding performance metrics.
ESSENTIAL JOB FUNCTIONS
Manage team performance by conducting training, QA monitoring, and coaching.
Communicate to the team any new requirements and / or updates.
Responsible for handling complaints and taking escalation calls to resolve customer concerns.
Accept incoming calls from customers as needed.
Create and submit reports to the client.
SKILLS & QUALIFICATIONS
Bachelor’s / College Degree in any field is highly preferred; must have undergone 2nd year of college level.
At least 1 year of experience in a call center environment as a Supervisor or equivalent role preferably in the field of customer service.
Experienced in using MS Excel.
Good communication skills, both written and oral for both English and Filipino.
To apply, send your resume to careers transecbpo.com