Customer Service Coach For Local Account - Ortigas - Dayshift
Transec Bpo
Metro Manila, Philippines
6d ago
source : HireMe.ph

WHY APPLY WITH US?

represent one of the top leading brands in PH

day shift & local account

fixed work schedule

great working environment with a tight-knit team

JOB OBJECTIVE

To provide leadership, coaching, support, and guidance to a team of Customer Service Associates in exceeding performance metrics.

ESSENTIAL JOB FUNCTIONS

  • Manage team performance by conducting training, QA monitoring, and coaching.
  • Communicate to the team any new requirements and / or updates.
  • Responsible for handling complaints and taking escalation calls to resolve customer concerns.
  • Accept incoming calls from customers as needed.
  • Create and submit reports to the client.
  • SKILLS & QUALIFICATIONS

  • Bachelor’s / College Degree in any field is highly preferred; must have undergone 2nd year of college level.
  • At least 1 year of experience in a call center environment as a Supervisor or equivalent role preferably in the field of customer service.
  • Experienced in using MS Excel.
  • Good communication skills, both written and oral for both English and Filipino.
  • To apply, send your resume to careers transecbpo.com

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