TSI , is a leading supplier of specialized business process outsourcing (BPO) services that are delivered in our call centers through a diverse workforce across North America supporting clients in multiple vertical markets comprised of banks, energy and utility companies, health care providers, universities, and government organizations.
We support the entire customer lifecycle that includes customer acquisition, full loan servicing, delinquency management, and collections utilizing a combination of voice, chat, email, SMS, and interactive voice messaging channels.
As a result, employees enjoy the opportunity to grow, develop and build long-term careers in exciting industries, supporting the best brands in business, all while earning tenure with a specialty BPO leader.
TSI represents a new company name, but one with over 40 years of experience and success serving these markets. (TSI is a newly formed company as a result of the sale of multiple collections business units from EGS, the parent company for NCO Financial Systems.)
Dependant upon team assignment, responsible for processing Affidavits, Arbitration Agreements, Statement of Claims, Media Requests, and / or providing administrative and back-office support to Network Attorney Firms and the Vendor Network department.
Review and verify incoming account and / or legal document content for accuracy of content and format. Identify any issues, discrepancies and / or errors, make corrections or forward to appropriate parties for resolution, and implement resolutions according to Management and / or Network Attorney direction.
Request, prepare, and / or forward legal documents to appropriate parties for proper handling within established timeframes.
When requested, request fee payment checks to be drawn as required.
When requested, sort, prepare, log, index, and scan incoming documents and batch and forward hard copy documents to storage facility.
Provide thorough, efficient, and accurate account updates on hard copy and / or electronic files for each account processed.
When requested, transfer account files to Collection department for distribution to Collector as necessary.
Update and maintain required databases, spreadsheets, and / or reports and forward to Management on a daily / weekly basis.
Participate in projects, duties, and / or other administrative tasks as assigned by Management.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
Knowledge, understanding, and compliance with all policies and procedures.
Follow up in a timely manner to ensure customer satisfaction.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
High School Diploma or General Education Development (GED) certificate or equivalent in relevant work experience desired.
1 year administrative / clerical / legal experience required.
Exhibit strong attention to detail.
Ability to maintain the highest level of confidentiality.
Proficient personal computer skills, including Microsoft Office. Proficient knowledge of Excel required.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to adapt to a flexible schedule.
Ability to lift and / or move 20 pounds with or without accommodation.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.