Business Analysis Manager
RingCentral
Manila, Philippines, PHL
3d ago

Are you looking for an opportunity where your skills and passion make a difference and where your voice will be heard? At RingCentral, our award-winning environment is high-energy, works well with other teams, and committed to providing world-class service for its customers.

We’re the #1 global cloud-based, communications provider, growing at more than 30% annually, and we’re looking for team members with an entrepreneurial spark!

RingCentral fosters career development and provides leadership training, education, workshops, and mentoring for all employees.

To ensure that everyone has a healthy work-life balance, employees have a Culture Club that builds office celebrations throughout the year.

RingCentral is the largest and fastest-growing pure-play provider in this space, a market capitalization of over $18 billion, and we are very excited to have surpassed our previous goal of a $1 billion annual revenue run-rate ahead of schedule.

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  • Job overview :

    As part of the RingCentral Global Operations team, you will help plan, coordinate, implement and supervise the ways we share RingCentral’s message with the world.

    You’ll use data, technology, and creativity to target, communicate, measure, and adjust with precision and share the story of a new, reimagined age of business communication with the audiences who want to hear it most.

    The Business Analysis Manager will be responsible for working across multiple departments to support business process redesign initiatives and optimize operations within the Sales organization.

    This analyst will start primarily on creating structured management reports and dashboards to supervise daily sales operations and assess periodical performance.

    With enough understanding of the business operations, the analyst will collaborate with leaders across different departments to improve existing reports and dashboards, provide data direction analytics, build new management tools, identify improvement opportunities and recommend decisions on key operational concerns.

    Reporting to the GTM Analytics AVP, the manager will support sales initiatives through the identification of opportunities, creation of project plan, database modeling, interpretation of analysis, recommendation, implementation, and measuring and monitoring results.

    This role requires strong database manipulation and analytical skills, project management skills, and the ability to cooperate with cross-functional teams (e.

    g. data engineering, data science, finance). Projects are likely to focus on improving operational efficiency and maximizing sales opportunities.

    In addition, the role will :

  • Identify improvement opportunities and develop creative solutions that optimize sales operations
  • Provide analytics support for management to gain insight and drive business planning based on data and statistical methods
  • Work closely with sales directors to improve analytical tools
  • Develop periodical performance monitoring dashboards, reports, and metrics
  • Drive project breakthroughs from concept through project closure
  • Actively drive project status reporting, issue identification, and risk management
  • Assess and document key steps : problem statement, process flows, gap analysis, solution recommendations
  • Work collaboratively with cross-functional teams establish relationships, prioritize tasks, achieve milestones
  • Facilitate meetings and project work across multiple locations including global offices
  • Essential Skills :

  • Confirmed experience of at least 4 to 5 years of business process design or consulting experience
  • Adept in SQL
  • Exposure to driving Data Analytics and Process Review and Improvement
  • Ability to work on large databases and synthesize them into useful reports (e.g. revenue / Return Of Investments) and dashboards
  • Experience documenting processes using project management methodologies (e.g. Agile, Scrum)
  • Proficiency with Microsoft Word, Excel, PowerPoint, and Visio
  • Has people management experience of at least 1 year
  • Excellent oral and written communication skills including listening and presentation skills
  • Qualifications :

  • Graduate of a degree in Statistics, Engineering, IT, or related discipline
  • Knowledgeable with ETL, Data Structures, and Database management
  • Ability to inspire change and influence individuals at all levels of the organization
  • Ability to gather, interpret and apply critical thinking to data to help advise decisions
  • Strong analytical, organization, problem-solving, and follow-through skills
  • Ability to think and influence both at the strategic and execution level
  • Ability to effectively prioritize multiple tasks, projects, and deadlines simultaneously
  • Ability to work in a self-directed manner
  • Amenable to work on a night shift schedule (e.g. 12 am to 9 am MNL, Tuesday to Saturday)
  • Nice to Have :

  • PMP, Six Sigma, ITIL certifications
  • Knowledgeable in using Salesforce as a CRM tool
  • Ability to create statistical reports (e.g. Sampling, the test of Variance, t-tests, ANOVA)
  • ETL experience
  • Proficiency in Hadoop, Big Data
  • What we offer :

    RingCentral offers all the work / life benefits you could ever want, (and none of the micromanagement.)

  • Work from home temporarily between March 2021 to July 3, 2021, or until further notice
  • Comprehensive HMO package (medical, dental)
  • Personal Time Off Leaves
  • Quarterly Performance Bonus
  • Employee Assistance and Wellness Programs
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