M365 Sr Support Engineer
Accenture
Manila, Bicol Region, PH
4d ago
source : WHATJOBS

Job De ion

The work : . Provide white-glove support to Microsoft customers but not limited to SMB, partners and consumers, with FCR (First Call Resolution) goal in mind.

  • Guide customers in onboarding their business, solving issues and providing thorough instructions when utilizing M365 services like Exchange Online, SharePoint Online, Office 365 Pro Plus, Yammer etc.
  • Document and Report to QMS, Cluster Leads & Geo Leads any identified gaps, issues etc. . Report to QM & Geo Leads any management and technical opportunities .
  • Build relationship to create, reinforce, motivate, and guide customers and partners . Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries .

    Leverage collaborations support tools and processes to expedite resolution of customer issues

    Qualifications

    Here's what you'll need : . Graduate of Bachelor's Degree course, preferably Information Technology, Computer Science or other relevant fields .

    At least 2 years of professional IT experience or 2 years professional customer service / technical support work experience in BPO or related industry .

    With M365 administration / troubleshooting skills and expertise . Knowledge in Exchange, SharePoint, MS Teams, MS Windows Server and Azure Concept .

    Experience in or exposure to client facing role . Excellent communication skills . Amenable to a flexible work schedule, as the need arises

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