Job De ion
The work : . Provide white-glove support to Microsoft customers but not limited to SMB, partners and consumers, with FCR (First Call Resolution) goal in mind.
Build relationship to create, reinforce, motivate, and guide customers and partners . Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries .
Leverage collaborations support tools and processes to expedite resolution of customer issues
Here's what you'll need : . Graduate of Bachelor's Degree course, preferably Information Technology, Computer Science or other relevant fields .
At least 2 years of professional IT experience or 2 years professional customer service / technical support work experience in BPO or related industry .
With M365 administration / troubleshooting skills and expertise . Knowledge in Exchange, SharePoint, MS Teams, MS Windows Server and Azure Concept .
Experience in or exposure to client facing role . Excellent communication skills . Amenable to a flexible work schedule, as the need arises