Operations Manager
Empower Global
Taguig, Metropolitan Manila Area, Philippines
2d ago
  • Recruit, select, train, assign, schedule, coach, counsel, and discipline employeesCommunicate job expectations; planning, monitoring, appraising, and reviewing job contributionsPlan and review compensation actions;
  • enforcing policies and proceduresContribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans;
  • implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trendsForecast requirements;
  • prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actionsDevelop operations systems by determining product handling and storage requirements;
  • develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shippingAnalyze and improve organizational process and workflow, employee and space requirements, and equipment layout;
  • implement changesMaintain safe and healthy work environment by establishing, following, and enforcing standards and procedures;
  • complying with legal regulationsUpdate job knowledge by participating in educational opportunities; reading professional publications;
  • maintaining personal networks; participating in professional organizationsAccomplish operations and organization mission by completing related results as neededMeet or exceed operations labor budget expectationsManage staff levels, wages, hours, contract labor to revenuesResponsible for all department managers and supervisors, with review / approval responsibility for all operations employeesRun a safe, injury / accident free workplaceResponsible for all aspects of vehicle and heavy equipment rentalsEstablish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agenciesManage relationships with key operations vendorsTrack vendor pricing, rebates, and service levelsReview and approve all operational invoices and ensure they are submitted for paymentServe as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site.

    In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooringCommunicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaintsWork closely with GM and management team to set and / or implement policies, procedures, and systems and to follow through with implementation.

    Communicate all operating policies and / or issues at department meetingsWork closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce sub-rental expensesCommunicate with legal counsel and safety department to ensure all processes remain compliant with OSHA health and safety regulations and other governmental regulations

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