(Australia) - Digital Marketing Account Manager
Mediboost
Manila, Metro Manila, Philippines
5d ago

About Mediboost

The Mediboost mission : To Help Dentists Achieve Practice Success

Our goal is to become a long-term growth partner that helps our dental clients build their dream business and achieve their personal goals.

This mission also applies to our own team. We are 100% remote, and we encourage our team to work from anywhere in Australia and to achieve their own personal and professional goals.

Mediboost is most productive when our teammates are fulfilled, challenged, and striving to hit both professional and personal goals.

We are A-players who show up for both with full force, living an integrated lifestyle defined by nothing less than excellence.

We specialise in helping dental practices achieve significant growth through a range of digital marketing solutions including SEO, Google ads, Facebook ads, Website development and Copywriting services.

Our Values,

We are a collaborative partner, by our client's side every step of the way

We strive to deliver tangible results while optimising our client investment

We ensure market-leading results through consistently refining our marketing methods

We are committed to deliver our promises and help our clients grow

ob Description

Account Managers are the liaisons between the agency and its clients. They are the primary point of contact handling all day-to-day client interactions, as well as managing the projects and correcting issues as needed to ensure client success.

They are committed to providing top-quality service and exceptional results above all else.

An Account Manager is simultaneously an agency representative, project manager, and most importantly, coach . We are NOT looking for yes-people , who do anything the client asks without critically examining whether it’s actually in their best interest.

We are looking for coaches marketing personal trainers. We need people who feel comfortable saying, no we won’t do that, and here’s why to a misguided client request, and then coaching them towards the best course of action.

Our Account Managers are able to call clients out when they fail to meet expectations or behave against their own self-interest, all while maintaining a positive relationship based on mutual respect and a shared goal of client success above all else.

Mediboost can give you the requisite marketing knowledge for the role; we cannot give you the right attitude and mindset.

If you are unable to think critically, have crucial conversations, or set clear expectations, do not bother applying.

What This Job Entails

Managing a book of clients, serving as their primary point of contact via video call, email and text.

Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting, and coaching

Present campaign performance to clients and address any questions

You will work alongside our implementation teams to guarantee our efforts are

meeting the client expectations

Using the company core values to guide independent decisions about client accounts

Continually innovating new methods to improve client experience, results and retention

Managing the entire client life-cycle, including onboarding, check-ins, billing, and offboarding calls

Upselling clients on relevant products

Collecting client feedback and passing it along to the team to drive constant improvement

Full-time position : between 35-45 hours a week depending on tasks

Required Skills

Most important is a positive attitude you see client dissatisfaction as an opportunity, not a burden

Exceptional interpersonal, verbal, and written communication skills in English. This is a must.

Driven, competitive, and confident with coaching others and setting expectations

Strong attention-to-detail, time-management, and organizational skills

A good knowledge of digital advertising fundamentals (SEO, Google AdWords and Facebook ads), with a keen interest in learning more

Ability to multitask and prioritise under ever-changing needs and schedules

Proven project management skills with an emphasis on quality control

Self-starter you are comfortable working 100% remotely, managing projects and meeting deadlines without direct supervision

Coachable you are excited to participate in ongoing training and constantly push yourself to get better and better

Team player you are able to collaborate with a small team, ask for help when needed, and delegate tasks

Relational you get excited at the prospect of building long-term relationships with clients and coaching them towards success

Proactive you strive to get ahead of a problem, instead of waiting for it to become a full-blown fire

Data-Driven you are able to use data to diagnose client problems and deliver accurate solutions

Required Experience

2+ years of client success / coaching experience / account management

Digital Marketing Experience

Previous experience with remote working softwares preferred, including Asana, Slack, Zoom, etc.

Benefits

Remote position (work from anywhere in Australia)

Competitive pay (performance-based bonus with high earning potential).

Access to world-class training and education in advertising / marketing Laid back, yet professional vibe

We’re a quickly growing company that favors promoting internally huge opportunity for upward mobility

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