Senior Research Analyst
FactSet
Manila, PHL
4d ago

Function / Purpose

  • To validate / correct data entry done on economic data figures given by world wide providers (central banks, governmental or institutional administration, diversified media ).
  • To support clients and provide fixes and explanations as quickly as possible
  • To qualify data entry errors using an expert system.
  • To report and characterize software issues in a proper manner to engineers
  • To propose / specify / test enhancements of advanced QA checks.
  • To properly communicate with others involved teams within FactSet organization
  • Responsibilities / Accountabilities Quality Assurance

  • Work as an expert in treating suspicious signals generated by our expert system
  • Validate agents’ series creation using our validation tools.
  • Support internal clients only in providing accurate and fully understandable answers
  • Qualify agents’ mistakes and provide team wise as well as individual feedback.
  • Provide floor support to agents during special projects and / or regular tasks.
  • Inform the supervisor about issues, which are constantly being escalated for inadequate support and / or content information.
  • Clear queries and escalate clarifications to Team Leader and provide training on updates
  • Escalate all problems / issues to the immediate supervisor, related to production / personal- professional or motivational
  • Accountable for ensuring work is verified in case of complex issues
  • Identify Automatic collection system most common failures and create appropriate bug reports / enhancements requests to dedicated engineers.
  • Responsibilities / Accountabilities Additional

  • Work with other Associates across the process to improve the quality and coverage of the information being tracked
  • Responsible to follow all rules related to work procedures and to seek information if it is unclear
  • The role will require becoming responsible for the content and accuracy of information.
  • Responsible to maintain confidentiality of information dealt with.
  • Performance Outcomes / Deliverables

  • Escalate all problems / issues to the immediate supervisor, related to production / personal- professional or motivational
  • Inform the supervisor about issues, which are constantly being escalated for inadequate support and / or content information.
  • Check the performance and QA data to see how he / she has been fairing and act on the shortcomings.
  • Requirements

  • Macroeconomics knowledge / have a basic knowledge of macroeconomics metrics.
  • Min. 3 years of work experience, with at least 1 year in similar position.
  • Graduate in commerce / MBA finance / CA / ICWA with minimum 60%
  • Excellent use of Excel.
  • Rigorous, pay attention to details, proactive in term of process improvements. Fast learner and independent.
  • Great Numerical ability and accurate reporting.
  • Excellent communication and written skills
  • Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form