The Security Systems Administrator is responsible for remotely managing and maintaining client’s IT and related security applications / systems, providing technical support and related assistance to clients and internal staff.
Technical role and responsibilities (Job Requirements) :
Work with a diverse group of clients, that ranges from highly polished corporate environments with complex rules and high-tech platforms, to low end businesses with simple processes and infrastructure.
Configure and manage a wide range of IT and Security solutions (such as : IT Networks, Video Surveillance, Physical Access Control, Servers, Storage Arrays, and system monitoring solutions)
Proactively manage system uptime on clients’ solutions, using monitoring tools and activity addressing potential issues or platform outages.
Manage and follow Change Management Procedures such as software updates, patches, or changes.
Participate in product provisioning which includes design, planning, coordinating, and implementation (to include data migration, programming, testing and other related tasks).
Manage basic operations and services for a site or multiple sites, including adds, moves, changes, monitoring and reporting.
Monitor & manage the daily inbound requests or service tickets to a successful completion, from clients, partners, and vendors.
Provide technical support to clients and company staff.
Assist field teams work on construction sites or within facilities to troubleshoot existing systems or bring new infrastructure online.
Create notes, documents and reports in support of work performed.
Communicate with teams and clients, update team leads, managers or clients on the status of all work performed on a daily basis.
Work as a liaison with clients, co-workers and sub-contractors.
Participate in a rotating on-call work schedule.
Develop new skills and knowledge as it applies to client’s systems or new services offered by the company.
Attend & pass manufacturer product certifications & training.
Provide training and support on product usage.
Participate in technical research and development, to enable continuing innovation within the organization.
Qualifications (Minimal Requirements), Must :
Be working or have recently worked in the field of Systems Administrator, Help / Service Desk, or Programmer and have a minimum of 7 years’ experience.
Have good understanding of software standards for Networking, Servers, and Applications
Have working understating of Database Administration.
Have working knowledge of Hardware such as Desktop, Laptop and Mobile Computers, Servers, and Networks.
Possess an expert knowledge of Microsoft & Linux operating platforms.
Possess knowledge of mainstream mobile operating systems.
Possess LAN & internet conceptual knowledge and troubleshooting.
Have and demonstrate problem solving abilities with high attention to detail and strong organizational skills.
Have excellent communication, motivational and interpersonal skills.
Be able to work across different actions, departments, and time zones, and with different cultural backgrounds around the world.
Be able to develop a courteous & professional relationship with clients, co-workers and sub-contractors (must be a team player).
Must be self-motivated and be able to work independently without prompting.
Ability to work overtime and occasional weekends with varying workloads and deadlines.
Have Technical degree or certification.
Show past experience of having attended manufacture training classes for IT or Security Systems (any product / manufacture will qualify).
Be able to pass background check.