Customer Service Advisor
Concentrix
Cagayan De Oro
4d ago

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

  • Handle incoming requests from customers to ensure prompt resolutions of the queries resulting in complete satisfaction & acceptance.
  • Efficiently gather complete information to access and fulfill customer needs.
  • Proactively educate the customer on preventive measures to avoid raising similar queries in future.
  • Offer a win win proposition while adhering to Client company policy.
  • Communicate effectively and professionally with internal and external customers to resolve questions and issues.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
  • Willingness to work on a shifting schedule, holidays, weekends, etc.
  • May be required to perform other related duties as assigned.
  • Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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