Engineer 1, Remote Monitoring
Vertiv Co
Mandaluyong, Manila
1d ago

Primary Location

Philippines-Manila-Mandaluyong

Job Posting

Oct 25, 2018, 2 : 30 : 56 AM Responsibilities

  • Monitor, log andrespond to incoming alarms and events via the Remote Monitoring Service Portal.
  • Perform complexparametric analysis and diagnostics.
  • Provideresolution to diagnosed events based on pre-defined set of procedures.
  • Keep track ofincident resolution until closure.
  • Proactivelymonitor status and coordinate / follow-up closure of open incidents withcounterparts.
  • Acts as atechnical resource and provide assistance to internal customers (CustomerEngineers (CE), Customer Resolution Center (CRC), and Points-of-Contact (POC).
  • Create batteryand UPS preventative maintenance reports which includes providing summaryequipment status and recommendations to customer consistent with Liebert’sservice standards.
  • Trend and analyzeequipment data parameters to identify issues before they become problems.
  • Coordinatewith internal and external customers incident about alarm statuses through thephone.
  • Requirements

  • Bachelor’s Degree inElectrical, Electronics or Mechanical Engineering
  • 2 years of professionalexperience in the field of electrical or mechanical servicing, installation,monitoring or maintenance
  • Experience withcomputer applications, including spreadsheets, database, and word processing,including excellent keyboard skills.
  • Working knowledgeof :
  • installation,start-up, commissioning, service and maintenance of three-phase UPS and HVAC;
  • commercialprocesses of service operations for building management system (BMS);
  • alarms monitoringof various types of equipment;
  • batterymaintenance and applications experience about high-reliability Power andTelecoms environment.
  • Proficient intechnical English, and business writing skills.
  • Goodcommunication and presentation skills in delivering technical issues tocustomers.
  • Excellent serviceorientation, attentiveness to details, and decision-making skills.
  • Willingto work shifting schedule (24 / 7)
  • About Vertiv

    At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup.

    We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.

    With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

    Whether you’re an established professional looking for a career change, an undergraduate student exploring options or recently received your MBA degree, you’ll find a variety of opportunities at Vertiv.

    Explore them now and join our team of 19,000 employees in making the future of our customers’ business possible.

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