Technical Support Engineer 2, MRO Proposal/Sizing
Emerson
Quezon City, National Capital Region, Philippines
29d ago

Description Responsible for providing technical support to sales offices of Automations Solutions - Asia Pacific regions in generating Maintenance Repeat Orders (MRO) quote requests that involve Rosemount and Buy-

out products, ensuring technical recommendations and solutions are provided to address basic internal customer queries on Rosemount products, including technical clarifications.

Responsibilities Part Number / Model Number Creation

  • Reviews configuration datasheet and validates against customer requirements
  • Analyses customer requirements and provides recommended product features and build model
  • Identifies product suitable to replace an obsolete or competitors’ unit based on sizing or information from the old product
  • Validates and Checks customer-provided model code for correctness and applicability based on customer specifications and current product offerings
  • Reviews individual instrument specifications / requirements and selects appropriate model code and service offering.
  • All products are based on current product offerings and service offering. Builds product model string based on customer requirements for 1-
  • 3 types of technology. System aided tool is used for the final model built

  • Validates the Model Number in the business system / tool (Toolkit / Oracle) : code requirements, special requirements, assembly codes
  • Creates model string and test new model numbers in the system
  • Product Proposal Creation

  • Prepares Clarification, Deviation and Assumption List, provides product lead time
  • Coordinates with the supplier / factory / other support group to obtain / identify specific lead time of a product not readily available on the system (may be a custom item with no standard lead time)
  • Calculates documentation cost and fills out document quote form as part of proposal
  • Performs initial price screening by calculating the final price based on the DOA (Delegation of Authority)
  • Coordinates with the supplier / factory / other support group to obtain product and service pricing
  • Escalates commercial inquiries to factory / Escalates pricing issues to appropriate support group
  • Enters quote details, recommended product model codes, and miscellaneous items (documents and services) in system
  • Generates new or revised proposal
  • Documentation Management / Control

  • Gathers, collects, organizes and sends electronic copies of documentations to customer
  • Identify customer documentation requirements and specifications / Reviews customer data and documentation requirements (type, format, copies) against factory standard
  • Reviews completeness customer data and documentation requirements
  • Consolidates Material Certification / Documents
  • Liaises and / or Enters with Order Management team to enter documentation charges into business systems
  • Escalate Documentation Issues to appropriate individuals
  • Fill outs customer non-standard records (Non EMR docs - e.g. Price list, Instrument tag list, etc.)
  • Reviews and resolves escalated Documentation issues
  • Analyses risks related to documentation requirements and escalates to project manager / engineer
  • Requirements Education : Degree in Mechanical, Electrical, Electronics, Control, Instrumentation, Chemical Engineering Job related experience : Minimum 1.

    5 years actual experience in proposal generation and order management process automation, control and optimization technologies and services About Emerson

    Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal to create groundbreaking solutions that leave our world in a better place than we found it.

    Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

    Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.

    Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.

    A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide.

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    Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson.

    Join our team and start your journey today.

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