Description Responsible for providing technical support to sales offices of Automations Solutions - Asia Pacific regions in generating Maintenance Repeat Orders (MRO) quote requests that involve Rosemount and Buy-
out products, ensuring technical recommendations and solutions are provided to address basic internal customer queries on Rosemount products, including technical clarifications.
Responsibilities Part Number / Model Number Creation
Reviews configuration datasheet and validates against customer requirements
Analyses customer requirements and provides recommended product features and build model
Identifies product suitable to replace an obsolete or competitors’ unit based on sizing or information from the old product
Validates and Checks customer-provided model code for correctness and applicability based on customer specifications and current product offerings
Reviews individual instrument specifications / requirements and selects appropriate model code and service offering.
All products are based on current product offerings and service offering. Builds product model string based on customer requirements for 1-
3 types of technology. System aided tool is used for the final model built
Validates the Model Number in the business system / tool (Toolkit / Oracle) : code requirements, special requirements, assembly codes
Creates model string and test new model numbers in the system
Product Proposal Creation
Prepares Clarification, Deviation and Assumption List, provides product lead time
Coordinates with the supplier / factory / other support group to obtain / identify specific lead time of a product not readily available on the system (may be a custom item with no standard lead time)
Calculates documentation cost and fills out document quote form as part of proposal
Performs initial price screening by calculating the final price based on the DOA (Delegation of Authority)
Coordinates with the supplier / factory / other support group to obtain product and service pricing
Escalates commercial inquiries to factory / Escalates pricing issues to appropriate support group
Enters quote details, recommended product model codes, and miscellaneous items (documents and services) in system
Generates new or revised proposal
Documentation Management / Control
Gathers, collects, organizes and sends electronic copies of documentations to customer
Identify customer documentation requirements and specifications / Reviews customer data and documentation requirements (type, format, copies) against factory standard
Reviews completeness customer data and documentation requirements
Consolidates Material Certification / Documents
Liaises and / or Enters with Order Management team to enter documentation charges into business systems
Escalate Documentation Issues to appropriate individuals
Fill outs customer non-standard records (Non EMR docs - e.g. Price list, Instrument tag list, etc.)
Reviews and resolves escalated Documentation issues
Analyses risks related to documentation requirements and escalates to project manager / engineer
Requirements Education : Degree in Mechanical, Electrical, Electronics, Control, Instrumentation, Chemical Engineering Job related experience : Minimum 1.
5 years actual experience in proposal generation and order management process automation, control and optimization technologies and services About Emerson
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