Senior Customer Service and Admin
ZZ Connect Inc.
Pasig, PH
1d ago
source : Workbank

ZigZag is looking for a Customer Support Champion / Customer Service and Admin to join our team!

You will be working for a leading Australian Online Retailer managing several online retail websites using state of the art e-commerce systems.

We are a rapidly growing company and are looking for a talented Customer Service & Admin staff to help accelerate our growth.

We are an established company but pride ourselves on our fast-paced start-up culture."

Have you got what it takes to join the team?

RESPONSIBILITIES :

  • Sales Enquiries provide product advice and have specialist knowledge, taking and entering orders (phone, email, chat, social media, eBay)
  • Customer Service order status inquiries, tracking, faulty products / returns requests, product troubleshooting product advice, following up incomplete payments, returning missed calls / vmails (phone, email, chat, social media, eBay)
  • Admin managing orders sent through suppliers, checking warehouse has shipped orders, managing back orders, ad hoc updating tracking numbers, order redeliveries
  • Phone calls only constitute about 10 -15% of daily role but are critical to the business.
  • QUALIFICATIONS :

  • Smart and ability to learn quickly they will need to be generalists and wear many hats.
  • Really good American accent that is very clearly understood and can understand broad Australian accents.
  • Excellent English skills - written and spoken
  • Confident, outgoing, engaging personality they need to be able to be respected and also have the confidence to provide specialist advice on expensive purchases.
  • Need to be able to develop a rapport / relationship (not salesy) with customers and even joke on occasion.
  • Need to be friendly and approachable.
  • Good attention to detail
  • Previous experience with Australian company real advantage
  • Candidates must be willing to work from Monday to Friday 6 : 30 AM - 3 : 30 PM or 5 : 30 AM - 2 : 30 PM
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