ZigZag is looking for a Customer Support Champion / Customer Service and Admin to join our team!
You will be working for a leading Australian Online Retailer managing several online retail websites using state of the art e-commerce systems.
We are a rapidly growing company and are looking for a talented Customer Service & Admin staff to help accelerate our growth.
We are an established company but pride ourselves on our fast-paced start-up culture."
Have you got what it takes to join the team?
Sales Enquiries provide product advice and have specialist knowledge, taking and entering orders (phone, email, chat, social media, eBay)
Customer Service order status inquiries, tracking, faulty products / returns requests, product troubleshooting product advice, following up incomplete payments, returning missed calls / vmails (phone, email, chat, social media, eBay)
Admin managing orders sent through suppliers, checking warehouse has shipped orders, managing back orders, ad hoc updating tracking numbers, order redeliveries
Phone calls only constitute about 10 -15% of daily role but are critical to the business.
Smart and ability to learn quickly they will need to be generalists and wear many hats.
Really good American accent that is very clearly understood and can understand broad Australian accents.
Excellent English skills - written and spoken
Confident, outgoing, engaging personality they need to be able to be respected and also have the confidence to provide specialist advice on expensive purchases.
Need to be able to develop a rapport / relationship (not salesy) with customers and even joke on occasion.
Need to be friendly and approachable.
Good attention to detail
Previous experience with Australian company real advantage
Candidates must be willing to work from Monday to Friday 6 : 30 AM - 3 : 30 PM or 5 : 30 AM - 2 : 30 PM