Cisco/Avaya Telecommunication Analyst
Optum, a UnitedHealth Group Company
Metro Manila, PH
9d ago
source : Monster


  • Someone who can assist in supporting and maintaining the Call Routing(ICM, Avaya, EVP).
  • Code Cisco ICM and Avaya SMGR system based upon defined business requirements
  • Provide project support for new technology introductions.
  • Support infrastructure upgrades, patches, and load tests in terms of testing, monitoring and reporting.
  • Knowledge on translating the business requirements into detailed system requirements for Cisco ICM, Avaya SMGR, PBX, IVR, and Telecom Carrier systems.
  • Coordinate activities with the other departments and outside vendors regarding call flow
  • Develop and execute test plans for call routing initiatives.
  • Required Qualifications

  • Must have knowledge and working experience in Cisco or Avaya
  • Must have knowledge in programming call vectors in Avaya or Cisco Scripting
  • Has 2-5 years experience in working as a Telecoms Engineer / Analyst
  • Must be willing to work in our Quezon City site
  • Apply
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